Steven Vu
Level 1 (5 points)
Apple Watch

Q: Having trouble with touch ID

I was using the scanner to scan my fingerpfrint to unlock my phone and it doesn't work. I checked to see if the unlock phone switch is on and it is. when i retried it, it still doesn't work. I restarted it and hard reset it by holding the power button and the home button for 10 seconds. Still nothing happened. I need help!

ipad mini, Other OS

Posted on Dec 24, 2014 6:56 PM

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Steven Vu

Q: Having trouble with touch ID

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  • by joe_7399,

    joe_7399 joe_7399 Dec 26, 2014 6:40 AM in response to Steven Vu
    Community Specialists
    Dec 26, 2014 6:40 AM in response to Steven Vu

    Hi Steven Vu,

     

    Welcome to the Apple Support Communities!

     

    I know it can be frustrating when a feature as useful as Touch ID doesn’t work the way you would expect. Please use the information in the attached article to help you troubleshoot the Touch ID.

     

    Use Touch ID on iPhone and iPad - Apple Support

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

     

    Best regards,

    Joe