HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
Q: Not able to restore my iPad.says - unknown error 1
-
Dec 26, 2014 7:34 AMby braden85,Hi there tosh67,
I see that you are experiencing an issue when attempting to restore your iPad. This error code is referenced in the following article, which has some further troubleshooting steps for you to undertake:
Resolve iOS update and restore errors - Apple Support
http://support.apple.com/en-us/TS3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
- Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Confirm that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden
