Flossy Glamourous

Q: MacBook working worse and worse

   Hi, all,

 

   I have a MacBook Pro which I bought in November 2013 with the following parameters:

 

- 13-inch, Mid 2012)

- processor 2,5 GHz Intel Core i5

- graphics Intel HD Graphics 4000 1024 MB

- memory 4 GB 1600 MHz DDR3


   It worked fine for the first couple of months then it became slower and slower, half a year ago it also began to occasionally restart at will. Today it did so with a message "Your computer restarted because of a problem". (In fact, after installing Yosemite several days ago it all aggravated.)


   It was pretty much the same with an older version of MacBook Pro (that of white plastic which heated to such an extent that the plastic was damaged). Its state deteriorated in the same way until it turned off forever. In fact, I purchased a new one because of that!


   I do not do anything special - every day I only keep 3-5 Safari tabs open (Gmail, some online radio, LinkedIn, occasionally other pages as needed), Vodafone modem for internet connection, a couple of Open Office windows, iTunes (when online radio is off) and Dictionary.

 

   I would really much appreciate any help. What can I have a look at to understand the issue, what can I do to solve the issue?

 

   Margarita

Posted on Dec 25, 2014 4:36 AM

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Q: MacBook working worse and worse

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  • by CellarDwellr,

    CellarDwellr CellarDwellr Dec 25, 2014 4:46 AM in response to Flossy Glamourous
    Level 4 (1,212 points)
    Dec 25, 2014 4:46 AM in response to Flossy Glamourous

    Hello Margarita!

     

    My first question is this: when you first started to use your new MacBook Pro, did you opt to migrate data from the old one? If so, you will have migrated any software issues also.

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 4:52 AM in response to CellarDwellr
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 4:52 AM in response to CellarDwellr

       Thank you for your prompt reply. They were able to retrieve the data from the old MAC in some service centre and save it on an external HD. I transferred it then to the new one via USB (mostly Open Office documents, some music and photos).

     

       This may be the case. But anyway, whether they were migrated or arose independently, I am now absolutely unclear what these issues are and how to find out more. In that service centre they only told the motherboard was damaged and that is all.

  • by CellarDwellr,

    CellarDwellr CellarDwellr Dec 25, 2014 4:52 AM in response to Flossy Glamourous
    Level 4 (1,212 points)
    Dec 25, 2014 4:52 AM in response to Flossy Glamourous

    Aha, thanks, that really helps. Can you please download and run this app: http://www.etresoft.com/etrecheck and post the result in this forum so we can evaluate it?

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 4:52 AM in response to Flossy Glamourous
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 4:52 AM in response to Flossy Glamourous

      In that service centre they told the motherboard was damaged and that is (purportedly) all.

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 4:56 AM in response to CellarDwellr
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 4:56 AM in response to CellarDwellr

      Of course. Downloading...

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 4:59 AM in response to CellarDwellr
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 4:59 AM in response to CellarDwellr

    EtreCheck version: 2.1.5 (108)

    Report generated 25. prosince 2014 13:57:12 SEČ

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Mid 2012) (Verified)

      MacBook Pro - model: MacBookPro9,2

      1 2.5 GHz Intel Core i5 CPU: 2-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 4000

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 1:13:14

     

    Disk Information: ℹ️

      APPLE HDD ST500LM012 disk0 : (500,11 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) / : 498.88 GB (317.08 GB free)

      Core Storage: disk0s2 499.25 GB Online

     

      MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

      Vodafone (Huawei) K5150

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. iPhone

      Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /System/Library/Extensions

      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) [Support]

      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) [Support]

      [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.35) [Support]

      [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.35) [Support]

      [not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) [Support]

      [not loaded] com.novatelwireless.driver.3G (3.0.13) [Support]

      [not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) [Support]

      [not loaded] com.option.driver.Option72 (2.15.0) [Support]

      [not loaded] com.option.driver.OptionHS (3.26.0) [Support]

      [not loaded] com.option.driver.OptionMSD (1.21.0) [Support]

      [not loaded] com.option.driver.OptionQC (1.11.0) [Support]

      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Support]

      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Support]

      [not loaded] com.vodafone.driver (3.0.9) [Support]

      [not loaded] com.zte.driver.cdc_ecm_qmi (1.0.26) [Support]

      [not loaded] com.zte.driver.cdc_usb_bus (1.0.26) [Support]

      [not loaded] de.novamedia.driver.NMSamsung (0.0.2) [Support]

      [loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Support]

      [not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Support]

     

      /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns

      [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Support]

     

      /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns

      [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Support]

     

      /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns

      [not loaded] com.novatelwireless.driver.3GData (3.0.13) [Support]

     

      /System/Library/Extensions/Vodafone.kext/Contents/PlugIns

      [not loaded] com.vodafone.driver.Data (3.0.9) [Support]

     

    Problem System Launch Daemons: ℹ️

      [running] de.novamedia.nmnetmgrd.plist [Support]

     

    Launch Agents: ℹ️

      [running] de.novamedia.VodafoneDeviceObserver.plist [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

      Vodafone Mobile Broadband Application (/Applications/Vodafone Mobile Broadband.app)

      Vodafone Mobile Broadband Application (/Applications/Vodafone Utilities/VMCStatusMenu.app)

     

    Internet Plug-ins: ℹ️

      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

      QuickTime Plugin: Version: 7.7.3

      Default Browser: Version: 600 - SDK 10.10

     

    3rd Party Preference Panes: ℹ️

      Flash Player  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          5% WindowServer

          1% com.apple.WebKit.Networking

          0% fontd

          0% AppleSpell

          0% Dictionary

     

    Top Processes by Memory: ℹ️

      232 MB soffice

      215 MB Safari

      180 MB com.apple.WebKit.WebContent

      133 MB iTunes

      77 MB WindowServer

     

    Virtual Memory Information: ℹ️

      91 MB Free RAM

      1.77 GB Active RAM

      1.70 GB Inactive RAM

      644 MB Wired RAM

      2.10 GB Page-ins

      13 MB Page-outs

     

    Diagnostics Information: ℹ️

      Dec 25, 2014, 12:44:31 PM Self test - passed

      Dec 23, 2014, 06:14:57 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CalendarAgent_2014-12-23-06145 7_[redacted].crash

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Dec 25, 2014 5:06 AM in response to Flossy Glamourous
    Level 9 (52,521 points)
    Mac OS X
    Dec 25, 2014 5:06 AM in response to Flossy Glamourous

    Flossy Glamourous wrote:


       It worked fine for the first couple of months then it became slower and slower, half a year ago it also began to occasionally restart at will. Today it did so with a message "Your computer restarted because of a problem".

    That suggests that your MBP had a kernel panic:

     

    http://support.apple.com/en-us/TS3742

     

    .  Check here and post it:

     

    http://support.apple.com/en-us/HT201753

     

    Perhaps it will disclose the problem your having with yout MBP.

     

    Ciao.

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 5:28 AM in response to OGELTHORPE
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 5:28 AM in response to OGELTHORPE

       Thank you, I found it in Library/Logs. But the latest file is so big that it cannot be posted here...

     

       I post the beginning and the end in delimiters "-------------" below. Could you tell me what I must pay attention to or may I send it via e-mail or ... ?

     

       The beginning is:

     

    -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- --

     

    Date/Time:       2014-12-24 00:00:00 +0100

    OS Version:      10.10.1 (Build 14B25)

    Architecture:    x86_64

    Report Version:  19

     

     

    Event:           powerstats

    Signature:       com.apple.SystemStats.TopPowerEvent

    Start time:      2014-12-24 00:00:00 +0100

    End time:        2014-12-24 10:58:58 +0100

    Duration:        39538s

    Steps:           38271

     

     

    Hardware model:  MacBookPro9,2

    Active cpus:     4

     

     

     

     

    Powerstats for:  com.apple.WebKit

    Microstackshots: 7141 samples

    Primary state:   5207 samples state 0x610

      Binary Images:

     

    -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- --

     

       Then it goes like "45FCC2-D297-3DD1-B74B-9E7DBB0EE33C + 20758" all the time and the end is:

     

    -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- --

     

    Rank:            1

    C-State res:     84.1%

    Interrupt Rate:  1038 Hz

    Proc Idle Wkups: nan

    CPU time:        01:48:51 (16.5%)

                     00:32:03 (4.9%) 309510 com.apple.Safari

                     00:13:25 (2.0%) 333643 org.openoffice.script

                     00:12:35 (1.9%) 325820 com.apple.WindowServer

                     00:10:39 (1.6%) 4829206 com.apple.system

                     00:10:07 (1.5%) 196284 de.novamedia.VodafoneMobileBroadband

    Power:           0 mW (0.0 %/hr)

     

    -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- --

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 5:38 AM in response to Flossy Glamourous
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 5:38 AM in response to Flossy Glamourous

      I was also able to find Repair Disk which was functional - but it did not post anything unusual - only black messages like "verifying", "repairing" and green messages "seems to be all right".

  • by CellarDwellr,

    CellarDwellr CellarDwellr Dec 25, 2014 6:03 AM in response to Flossy Glamourous
    Level 4 (1,212 points)
    Dec 25, 2014 6:03 AM in response to Flossy Glamourous

    Hello again!

     

    Ogelthorpe is correct. It is most likely kernel panics that are causing the crashes. Kernel panics are most often caused by kernel exentions (sort of drivers) and you seem to have a whole bunch of non-original ones:

     

      /System/Library/Extensions

      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) [Support]

      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) [Support]

      [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.35) [Support]

      [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.35) [Support]

      [not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) [Support]

      [not loaded] com.novatelwireless.driver.3G (3.0.13) [Support]

      [not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) [Support]

      [not loaded] com.option.driver.Option72 (2.15.0) [Support]

      [not loaded] com.option.driver.OptionHS (3.26.0) [Support]

      [not loaded] com.option.driver.OptionMSD (1.21.0) [Support]

      [not loaded] com.option.driver.OptionQC (1.11.0) [Support]

      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Support]

      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Support]

      [not loaded] com.vodafone.driver (3.0.9) [Support]

      [not loaded] com.zte.driver.cdc_ecm_qmi (1.0.26) [Support]

      [not loaded] com.zte.driver.cdc_usb_bus (1.0.26) [Support]

      [not loaded] de.novamedia.driver.NMSamsung (0.0.2) [Support]

      [loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Support]

      [not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Support]

     

      /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns

      [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Support]

     

      /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns

      [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Support]

     

      /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns

      [not loaded] com.novatelwireless.driver.3GData (3.0.13) [Support]

     

      /System/Library/Extensions/Vodafone.kext/Contents/PlugIns

      [not loaded] com.vodafone.driver.Data (3.0.9) [Support]

     

    You can tell from their names what applications they associate with. I recommend making Time Machine back-ups as soon as possible and then uninstall any of the above applications that you don't need anymore.

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 6:13 AM in response to CellarDwellr
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 6:13 AM in response to CellarDwellr

       I believe so. Now it is clear.

     

       Issue 1: I am quite surprised by that list - for example, I never used Blackberry. In fact, the only known item to me is Vodafone - it is my internet modem.

     

       How can I find out 1) what applications are behind them or 2) try to get rid of all except that Vodafone I need without finding out or 3) re-setup the whole MAC so that they are deleted leaving only the documents I need (enough to leave job-related Open Office, pdf, mp3, jpg files)?

     

       Issue 2: I did try to set up Time Machine but it required Other AirPort Time Capsule from me. I clicked on it, chose "Set Up..." - and it just says no configured stations have been found and continues searching. How can I fix this?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Dec 25, 2014 6:48 AM in response to Flossy Glamourous
    Level 9 (52,521 points)
    Mac OS X
    Dec 25, 2014 6:48 AM in response to Flossy Glamourous

    To delete third party applications, go to the developers web site and find out the un-installation instructions.  Often it involves dragging the application to trash however in some cases they will be a un-installer which you have to use.

     

    You can do an erase and reinstall of the OSX and the data you want.  Which may be simpler is for you to decide.

     

    Regarding Time Machine and Time Capsule, these two links may serve your needs:

     

    http://support.apple.com/en-us/HT201250

     

    http://pondini.org/TM/TCQ1.html

     

    Ciao.

  • by Flossy Glamourous,

    Flossy Glamourous Flossy Glamourous Dec 25, 2014 7:28 AM in response to OGELTHORPE
    Level 1 (4 points)
    iTunes
    Dec 25, 2014 7:28 AM in response to OGELTHORPE

       1. Do I understand it correctly MAC will work fast again and kernel panics will cease?

     

       2. Is there any other reason my MAC may crash forever like its predecessor? What else should I check?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Dec 25, 2014 7:45 AM in response to Flossy Glamourous
    Level 9 (52,521 points)
    Mac OS X
    Dec 25, 2014 7:45 AM in response to Flossy Glamourous

    Flossy Glamourous wrote:

     

      1. Do I understand it correctly MAC will work fast again and kernel panics will cease?

    If those third party applications are responsible for slow operation and the kernel panics.  That has not been established with certainty.


    2. Is there any other reason my MAC may crash forever like its predecessor? What else should I check?

    Examine the link regarding kernel panics that I posted earlier and this one as well:

     

    http://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html

     

    Kernel panics can be the result of both hardware and software issues.

     

    Ciao..

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