HT201422: If you get an error when trying to activate iMessage or FaceTime
Learn about If you get an error when trying to activate iMessage or FaceTime
Q: Can not Sign in to FaceTime
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Dec 27, 2014 6:38 AMby alex_h1,Hi newbergs,
I see you have come from our best support article for troubleshooting this issue where you're unable to activate FaceTime on your iPad. What step are you getting stuck on?
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Have a great weekend,
Alex H.
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Dec 27, 2014 8:02 AMby newbergs,Alex H.
I am working in on an iPad 2.
When I attempt to sign in to Facetime, I get the message
"FaceTime Activation Could not sign in. Please check your network connection and try again."
I've checked my wireless internet connections and they are fine since I am able to do other internet types of things on the device.
When I try the suggested step to turn off iMessge or Facetime, it asks me to sign in again which fails again so I can't complete that suggested step to turn them off, restart and then turn on.
I have checked the software update status and am completely current.
I also read that I should check that my Date/Time is correct - which it is (set on Auto) and it reflects the local time and date for my current location.
On separate support boards, I read about changing DNS to 8.8.8.8 and I've tried that - which did not work. http://appletoolbox.com/2011/03/facetime-activation-error-could-not-sign-in-plea se-check-your-network-connection-and-try-again-fix/
I also did a reset and that did not change anything.
So I am at a loss for what to try next.
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Dec 27, 2014 8:26 AMby alex_h1,Hi newbergs,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care,
Alex H.
