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Dec 27, 2014 7:04 AM in response to rahayu_salimby brenden dv,Hi rahayu_salim,
I'm sorry to hear you are having issues backing up your iPhone. If you continue to have issues backing up to iTunes, you may find the troubleshooting steps outlined in the following article helpful:
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
Regards,
- Brenden
