Q: Rental moves won't play back on ATV

G'day everyone,

I've been using my 3rd Gen Apple TV for ages with no problems. Right now I can play back all content of my PC's iTunes library (purchased TV, movies, music) but not Rented movies.

They show up on the AVT library, but will not play back. I get the spinning icon and nothing more. The movies will replay on the PC I used to rent them. I recall this being only a recent problem (don't do a lot of renting) since I've been able to playback in the past, prior to assorted iTunes, and ATV updates.

Help!

Thanks

PC, Windows XP

Posted on Dec 25, 2014 3:35 PM

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Q: Rental moves won't play back on ATV

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by alex_h1,

alex_h1 Dec 27, 2014 7:25 AM in response to HotTub100
Community Specialists

Dec 27, 2014 7:25 AM in response to HotTub100

Howdy HotTub100,

Thanks for using the Apple Support Communities.

To troubleshoot playback issues with content on your Apple TV, I'd like you to please follow the steps in the article linked to below.

Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support

Take care,
Alex H.
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by HotTub100,

HotTub100 Dec 27, 2014 2:24 PM in response to alex_h1
Level 1 (0 points)

Dec 27, 2014 2:24 PM in response to alex_h1

Thanks for the reply Alex,

I looked through the attached article and can be certain that the issue isn't network related (either Broadband or internal Ethernet). I know this because my other purchased iTunes shows stream from my PC to the AppleTV just fine over Ethernet (home network). The rental movie has already been downloaded and is sitting in my iTunes library with all the other content that streams just fine.

Ergo, it's almost certainly something to do with the rental movie.

Frustrating!
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by vazandrew,

vazandrew Dec 27, 2014 3:59 PM in response to HotTub100
Level 6 (19,108 points)

Apple TV

Dec 27, 2014 3:59 PM in response to HotTub100

Contact iTunes
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by alex_h1,

alex_h1 Dec 30, 2014 7:18 AM in response to HotTub100
Community Specialists

Dec 30, 2014 7:18 AM in response to HotTub100

Hello HotTub100,

If this is only happening on one rental from iTunes, then please report a problem with the rental using the link below.

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

Take care,
Alex H.
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by HotTub100,

HotTub100 Dec 30, 2014 3:16 PM in response to alex_h1
Level 1 (0 points)

Dec 30, 2014 3:16 PM in response to alex_h1

Hey Alex,

Thanks for taking the time to reply. It's happenning on multiple rentals which is very annoying. Interestingly, once I click on the movie via Apple TV, the rental countdown clock starts (back in iTunes), but the movie won't play across the network.

Really strange...
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by QuarterSwede,Helpful

QuarterSwede Jan 10, 2015 5:09 PM in response to HotTub100
Level 1 (19 points)

Jan 10, 2015 5:09 PM in response to HotTub100

I had a similar if not same problem with a recent rental not starting while it would playback everything else, trailers included. The only thing that fixed it immediately was rebooting the Apple TV. After that it started streaming immediately.
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by HotTub100,

HotTub100 Jan 10, 2015 5:46 PM in response to QuarterSwede
Level 1 (0 points)

Jan 10, 2015 5:46 PM in response to QuarterSwede

I've rebooted both the PC and the AppleTV multiple times. For a while nothing happenned, then the rental played back. It's frustrating because I don't know that rebooting fixed it and I'm wary of renting anymore movies in case I have the same problem.

Also, the movie sucked!

Cheers
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Q: Rental moves won't play back on ATV

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by alex_h1,

by HotTub100,

by vazandrew,

by alex_h1,

by HotTub100,

by QuarterSwede,★Helpful

by HotTub100,

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by QuarterSwede,Helpful