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All replies
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Helpful answers
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Dec 25, 2014 7:16 PM in response to olgafromchandlerby Demo,Check Settings>General>Restrictions>In-App Purchases. If you turned that option on, you will not be able to make In-App Purchases.
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Dec 25, 2014 7:23 PM in response to Demoby olgafromchandler,I Tried with "on", with "off" - it doesn't work !!! I tried everything - restore, log out ... I have my old iPad with same Apple ID and I can buy everything , but not on iPad Air 2
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Dec 26, 2014 3:47 AM in response to olgafromchandlerby Demo,Describe what happens when you try to make an in-app purchase. Some more details might be helpful.
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Dec 26, 2014 8:35 AM in response to Demoby olgafromchandler,It is say - cannot connect with iTunes - contact Apple support / iTunes/ ww . But my I tunes connected and I can buy stuff, except an in-app purchase. I did log out from iTunes and tried to buy again. It is ask my apple id and password and than ask " you want buy ... for $..." I press " yes" and it say " contact apple support"
P.S. : Sorry , my English bad))) I'm from Ukraine and just one year live in USA.
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Dec 26, 2014 9:13 AM in response to olgafromchandlerby Demo,Your English is fine. I don't speak your language at all, so there is absolutely no need to apologize.
IF you are getting that message about contacting iTunes Store support, that is exactly what you are going to have to do now in order to fix this problem. Go here and click on the link at the top and follow the instructions.
https://www.apple.com/support/itunes/contact/
By the way, I assume that you are trying to buy from the U.S. App Store and that you do have an account in the U.S. since you live here now.
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Dec 26, 2014 9:25 AM in response to Demoby olgafromchandler,Thank you, I already sent message to support and they sent me link , and I did everything but nothing help . Yes, I buy from U.S. App Store .
I see many people have same problem and apple support didn't help at all . -
Dec 26, 2014 10:07 AM in response to olgafromchandlerby Demo,What did support tell you to do? What link did they send?
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Dec 26, 2014 11:31 AM in response to Demoby olgafromchandler,iTunes: Possible iTunes Store errors - Apple Support
I set appointment with local Apple support service for today . Hope they will help . -
Dec 26, 2014 11:49 AM in response to Demoby olgafromchandler,Also I had advice - check internet , restore , back-up , log out and try to buy again... I went to store where I buy my Ipad and they tried to fix , then they exchange my ipad and another has same problem . So , they told me go to the local service and if they could not help I can back Ipad to the store . I have 4 apple ipads in my family ( USA) and all of them set up with same Apple Id , but only with this one I cannot buy in-app purchases.
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Dec 26, 2014 11:55 AM in response to olgafromchandlerby Demo,★HelpfulI Really think that it's a problem with your Apple ID - not the iPad itself. that link that Apple sent you is pretty much useless, IMO. I would take the iOad to an Apple Store and get their help as we discussed.
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Dec 26, 2014 11:59 AM in response to Demoby olgafromchandler,Thank you very much for your help ! I hope I will get help today .
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Dec 26, 2014 12:27 PM in response to Demoby olgafromchandler,★HelpfulI fix it!!!!!!!!!!! I so happy!!!!!!!!
Local apple support service sent me this :Before You Come In Back up your data. Please be sure to back up the data on your iPad — either on your computer or using iCloud.*
Learn how to back up your iPad
To service your iOS device, Find my iPad will need to be temporarily turned off. In order to turn off Find My iPad, you must know your Apple ID and Password.Update your software. Many issues can be resolved by updating the software on your iPad. If you’re on iOS 5 or later, you can update over
Wi-Fi or by connecting to iTunes on your Mac or PC. Learn how to update your iPad
And I follow Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support and now I can buy in -app purchases !!!
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Dec 26, 2014 2:00 PM in response to olgafromchandlerby olgafromchandler,My previous mistake was that after back up I restore my Ipad as "new iPad" instead restore as "Icloud back up" . I saw many people have problem with purchases and I think maybe this will help somebody.
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Dec 26, 2014 5:58 PM in response to olgafromchandlerby Demo,That's great news. I'm glad to hear that you fixed it!