Iphone 5 Front Camera - Black Screen Issue. What is Apple's response to this issue.

To rule out a software issue, set it up as new device, explained here:

How to erase your iOS device and then set it up as a new device or restore it from backups

or, if you want to use iTunes on your computer:

Use iTunes to restore your iOS device to factory settings - Apple Support

If still no luck, get it checked by visiting an Authorized Apple Service Provider or contact Apple Support to get it serviced:

iPhone - Contact Support - Apple Support

skay16 wrote:

Good day.

Iphone 5 Front Camera - Black Screen Issue. What is Apple's response to this issue.I have seen quite a few reports on this, but have not seen a solution.

Any advice please? Feel really sad that the quality has dropped to this extent. 😟

Happened to me 2 weeks back after a software update.

Took a picture, but the next picture (immediately after) the camera app crashed with the black screen issue.

I certainly enjoy using the Iphone, and it does cost a lot, but this questions the next purchase of an Apple phone.

😟 😟 😟

Is there anything official from Apple on this?

No one here can't speak for Apple as we don't work for Apple. We are only only here as volunteer users. If you are looking for an official statement from Apple then you need to do as already mentioned; either take the phone into an Apple store, an Authorized Apple Service Provider, or contact Apple Support and they'll advise you further.

Apple will replace the whole unit for less than the price you have been told:

Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions

Model	Out-of-warranty service fee	Battery service*
iPhone 6 Plus	$329	$79 *available only if battery fails Apple’s diagnostic test
iPhone 6	$299
iPhone 5s, iPhone 5c, iPhone 5	$269
iPhone 4s	$199
iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone	$149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.

copied from Service Answer Center - iPhone

After the latest iOS update, camera went dead, black screen on both rear and front cameras when using Apple Camera occasionally can capture video but photo is dead. Not a hardware issue I suppose, since it works just fine with Google's SnapSeed App. Does anyone else experienced this? Anyone knows how to fix it? How do you complain about it to Apple?

Apple Camera app with black screen:

Google SnapSeed app working fine:

😐VSCO WORKS TOO

@laurentcastilho

Please open your own thread about your problem, this one is from last year.

What you may try until then would be setting it up as new device, without using any backup, explained here:

Use iTunes to restore your iOS device to factory settings - Apple Support