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My nan decided to use my laptop as I got a new one and it was better than hers. My old iTunes library was on there and she deleted all the files and the content on both the library and the laptop. She then logged into her apple ID account through itunes but none of her tracks are coming up. She has recently bought songs from her phone using the same iTunes account and it's not coming up on the library. I told her that she could have deleted all her files as well as mine and recent purchases might not even be on there. I don't exactly know what she's done and I think she's completly messed up her account :/
If anyone could help me out with this and whether you need more detail about this as its a bit conplicated and confusing. She doesn't know what she's deleted; she just deleted everything from all the files to make the computer "brand new". She obviously has never heard of a factory reset.
Thanks and I hope you can help!
because i am posting this through my account - the apple product i have selected has nothing to do with this question
Happy Holidays! Congratulations on the purchase of your new computer. It's nice of you to pass on your old computer to your nan. If I'm understanding your question, your nan has an older Windows notebook computer, your newer Windows notebook computer, and an iPhone -- is that right?
The first thing I would suggest is that she create a new User Account on the notebook computer you just gave to her. Next, if she doesn't have a backup of her iTunes music library from her old computer, she should create one on an external drive.
Finally, she can copy the music from the external drive to her "new" computer.
I'll include some resources below that will explain this in a little more detail.
By creating a new user account, you can determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:
Choose Start > Control Panel.
Open "Add or remove user accounts." (If you're using the Classic view in Windows Vista, open "User Accounts," and then open "Manage another account.")
Select "Create a new account" and follow the instructions to set up the account.
Once you create the new account, choose Start > Log Off.
Make a new backup of your iTunes library or update your existing backup before you move it. Even if you already have a backup of your iTunes library, this step makes sure you capture any changes and makes the process easier.
Migration
If you want to move your library to a new Mac, you can migrate your data from another Mac or a PC. If you are replacing your PC, you might be able to use Windows Easy Transfer. This option might be slower than other options, but it's more thorough.
Use an external drive
If you're using this method on a Mac:
From the Finder menu, choose Preferences.
Make sure that the boxes next to "External disks" and "Hard disks" are enabled.
Part 1: Install iTunes
Download and install the latest version of iTunes.
Part 2: Move any new content
If you’ve used iTunes on your new computer, move your media to a new folder. This will keep anything you added to your new computer separate from your old library. These files can be added back to your library in Part 4.
Part 3: Copy the iTunes backup from your old computer
To copy all of your media files, including the library file that holds all your playlists and other settings, to your new computer:
Locate the following folder on your new computer.
Mac: Choose Go > Home from the Finder menu bar. Double click the Music folder.
Windows XP: Navigate to \Documents and Settings\username\My Documents\My Music\.
Windows Vista: Navigate to \Users\username\Music\iTunes.
Windows 7 and Windows 8: Navigate to \Users\username\My Music\iTunes.
Drag the iTunes folder in this location onto the desktop. Mac: From the Music folder to the Desktop: Windows: From the My Music folder to the Desktop:
Locate the external drive on your new computer:
Mac: On the desktop.
Windows: In My Computer or Computer.
Double-click the external drive icon to open it.
Drag the iTunes folder from your external drive to the Music folder (Mac) or My Music Folder (Windows) on your new computer. The transfer might take a while if you have a lot of content. Mac: From the external drive to the Music folder: Windows: From the external drive to the Music library:
Open iTunes.
You've now moved all of your music, playlists, and other information—including play counts and ratings—from your old computer to your new one.
Part 4 (optional): Add back new content
Copy the iTunes Media folder you created in Part 2 into the "Automatically Add to iTunes" folder inside the iTunes Media folder you copied in Part 3. iTunes will automatically import the content.
If you used iCloud with your old computer for syncing, set up iCloud on your new computer.
If you will continue to use your old computer, recreate your iTunes library. This prevents an iOS device from seeing the old computer as the new one because of the old library files.
