sarcher1022
Level 1 (0 points)

Q: iPad issues charter.net sending

i have read comments addressing my exact problem. Charter recently merged account with email accounts. Immediately after I had no issue with PC however am not able to send. My iCloud email can send but Charter doesn't work although I've deleted acct on iPad and started over.  instructions per iPad say it will automatically verify which it does and I can receive but not send. I have updated iPad so am current. Spoke wth Charter support and they sent me steps to use but I'm unable to confirm SMTP or imap on iPad since it doesn't allow manual setup.  I set up same account on iPad of friend who uses different company. Any suggestions?

iPad

Posted on Dec 26, 2014 8:49 AM

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sarcher1022

Q: iPad issues charter.net sending

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  • by judysings,

    judysings judysings Dec 28, 2014 7:12 AM in response to sarcher1022
    Community Specialists
    Dec 28, 2014 7:12 AM in response to sarcher1022

    Hi sarcher1022,

    Welcome to the Support Communities!  If I'm understanding your question, you are wanting to know how to manually configure your email account on your iPad?

    The resource below will explain how to do this.  Compare the information that Charter sent you with the questions below.  You should be able to designate if this is a POP or IMAP account, and enter the outgoing mail server (SMTP) information.

    Add an email account on your iPhone, iPad, or iPod touch - Apple Support
    http://support.apple.com/en-us/HT201320

     

    Add an email account on your iPhone, iPad, or iPod touch

    Learn how to add one or more of your email accounts in Mail on your iPhone, iPad, or iPod touch. 

     

    Add an email account on your iOS device

    1. Tap Settings.
    2. Scroll down and tap Mail, Contacts, Calendars.
    3. Tap Add Account.
    4. Select your email provider. If you don't see your email provider listed, tap Other > Add Mail Account.
    5. Provide the required information to finish adding your account.

    If you use a common email provider, your device will load your email settings automatically. If your device doesn't load these settings and you don't know them, contact your email provider and ask for this information:

    My Email settings

    My email address:
    My email provider:

     

    Incoming Mail Server Settings

    Account type (POP or IMAP):
    Incoming Mail Server:
    User Name:
    Password:
    Incoming server port number:
    Incoming server supports SSL? (yes or no):

     

    Outgoing Mail Server Settings

    Outgoing mail server:
    User name:
    Password:
    Outgoing server port:
    Outgoing server supports SSL? (yes or no): 

    Learn more

    Get help if you can't connect or you receive an error in Mail.

    You can also look up settings for common email providers.

     

    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

    I hope this information helps ....

     

    - Judy