For whatever reason(s), since updating to IOS 8.1.2, I'm having a difficult time logging on to the Internet and Face Time is unusable. Is this a known problem and if so, what is the remedy? Thanks in advance.
iPad (4th gen) Wi-Fi, iOS 7.0.2
Hi T.Dale,
Happy Holidays! The resource below will offer some troubleshooting steps, including Wi-Fi connectivity for FaceTime on your iPad.
iOS: Troubleshooting FaceTime - Apple Support
http://support.apple.com/en-us/TS3367
If you encounter issues making or receiving FaceTime calls, follow these steps:
- Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.- Verify that FaceTime is enabled in Settings > FaceTime.
- If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
- If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
- Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
- Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
- Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
- Make sure that you have the correct phone number or email address.
- Restart your device.
- If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.
Wi-Fi network issues
- Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
- FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.
I hope this information helps ....
- Judy
Thank you for your timely reply and help.
For whatever reason(s), the problem seems to have corrected itself.
I've really no idea what caused the original issue(s) as I was connected to the Internet (e.g. actually logged into this forum while Face Time was complaining) although Face Time insisted that I wasn't.
I will however, keep your outline and refer to it in the future if I have a repeat.
Thanks and all the best in the new year.
Dale
Hi T.Dale,
Glad to hear you are back on track with FaceTime on your iPad. I'm including a link to your iPad User Guide for iOS 8 and our general support link for the iPad in case you need these resources in the future.
iPad - Apple Support
http://www.apple.com/support/ipad/
iPad User Guide
http://help.apple.com/ipad/8/
iOS 8 Tips and Tricks for iPhone, iPad and iPod touch - Apple Support
http://tips.apple.com/en-us/ios/
I hope 2015 is an exceptional year for you!
- Judy
FaceTime problems with IOS 8.1.2
