Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: i can't see any pictures on some websites. just comes up a question mark

Some websites no images will load. It just comes up a question mark.

MacBook Air (13-inch, Early 2014), OS X Yosemite (10.10.1)

Posted on

Reply

Page content loaded

Dec 26, 2014 4:40 PM in response to gags327 In response to gags327

From the Safari menu bar, select

Safari Preferences... Extensions

Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

Dec 26, 2014 4:40 PM

Reply Helpful

Dec 28, 2014 2:41 PM in response to gags327 In response to gags327

I downloaded adobe which made no difference.

www.stayz.com.au is a website I am trying to view. none of the images come up.

Thanks for your help

Dec 28, 2014 2:41 PM

Reply Helpful

Dec 28, 2014 10:26 PM in response to gags327 In response to gags327

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.

Back up all data before making any changes.

Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.

If your browser is Safari, then from the Safari menu bar, select

Safari Preferences... Privacy Remove All Website Data

and confirm. Any change?

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Are any other web browsers installed, and are they the same?

If other browsers and Internet applications are also affected, follow these instructions and test. Any change?

If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?

Follow the instructions in this support article. Any change?

Are there any other devices on the same network that can browse the Web, and are they affected?

If you can test Safari on another network, is it the same there?

If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Dec 28, 2014 10:26 PM

Reply Helpful
User profile for user: gags327

Question: i can't see any pictures on some websites. just comes up a question mark