iphone 6 plus Back Camera NOT Focusing, Blurry Pictures

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iphone 6 plus Back Camera NOT Focusing, Blurry Pictures

Product Specs: iPhone 6 plus (iPhone 7,1), 64GB, Serial Number: FK*******5QK, iOS 8.1.2, product version: 12B440

The Problem: After I did the latest update 8.1.2, the Back Camera does not AUTO FOCUS any picture, Its very Blurry, I cannot even take close upon the face pictures.

I have already tried Restoring to Factory Settings, Cleaning the lens, Shutting it down for 5 days, not opening the camera for 5 days, even tried to downgrade, but obviously you cannot downgrade to a lower version of the software. NOT WORKING.

iOS 8.1.2, iPhone 6 Plus

Posted on Dec 26, 2014 1:21 PM

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Answer 1

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Ingo2711

Level 9

70,065 points

Dec 26, 2014 1:23 PM in response to cfunez79

I'm afraid you'll have to get it serviced, could also be hardware related.

iPhone - Contact Support - Apple Support

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Answer 2

cfunez79 Author

Level 1

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Dec 26, 2014 2:42 PM in response to Ingo2711

THank You

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Answer 3

Dec 27, 2014 11:12 PM in response to cfunez79

I have an appointment on Apple Store for the same issue,... My camera setting is not doing the auto focus that causes or produces blurred pictures. The rear camera is kinda doing fine, but the front camera is not. I have initial appointment last Friday, and told me to back up all my files first, since I have consumed gigs mostly to pictures....

THey said they will try to replace the camera in 20minutes time and if it doesn't work, they will replace it with a new one. Same thing, I just upgraded the IOS last Dec 23rd....

KIndly update me with your case, so I know where I should stand too with this kind of issue. I hope it's not the refurbished one that I will get from them....

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Answer 4

Jan 19, 2015 9:48 AM in response to janicemagracia

I'm curious to find out how your case turned out, janicemagracia. Can you please post an update?

Thanks!

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Answer 5

scmeckel

Level 1

9 points

Jan 25, 2015 1:23 PM in response to RadioChuck

I have the same issue. If I shake my phone like a bottle of ketchup, then it works fine for awhile.

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Answer 6

msiturbe

Level 1

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Jan 27, 2015 10:00 AM in response to scmeckel

my iphone camera does not focus 6 plus, I live in Argentina where there is no technical service of iphone 6 plus any suggestions to fix it?

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Answer 7

Apr 5, 2015 6:59 PM in response to msiturbe

msiturbe

Got a fix for this?

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Answer 8

Apr 10, 2015 2:59 PM in response to cfunez79

My camera was working fine until 8.3...now the rear camera is not focusing. iphone 6 plus.

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Answer 9

affenmac

Level 1

8 points

Jun 4, 2015 8:37 PM in response to cfunez79

Im sure you fixed this but for all who follow:

My iPhone 6Plus eventually suffered the same problem after 8 months of use. You can solve the problem temporarily by thumping with a flick of your finger near the camera on your phone. This is just a temporary fix that can last over several shots or only after one shot. However, it does point to a mechanical rather than software problem.

After a quick call to Apple repair support, I found I wouldn't have to make a 2 hour trip to the nearest Apple Store nor have to give up my phone use. Since I've Apple Care agreement and because the phone is still under warranty, Apple is sending a new phone to me. I'll send my old phone to them once I've shifted over to the new device. No charge save a "hold" placed on my credit card until they receive the old phone.

Ill let yawl know if it works out as planned.

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