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iphone 6+ touch screen issue erratic behavior

iphone 6+ touch screen erratic behavior. the main issue started this week, it comes and goes, and starts with inability to even swipe the unlock slider, and which mimics that of trying to use phone with a wet hand. when tying who knows what will actually happen, app in use closes, opens, you end up on a different message while trying to respond to someones text. clearly my inputs are not at all related to what the phone thinks is being pushed. have done partial, settings, and a full restore and issues came back 2 days later. deleted flesky and any apps installed in the last 30 days and the issues persist. case on or off, factory charger and cables, zero moisture exposure all irrelevant to this issue manifesting itself.


at this point i am thinking hardware and only because behavior of touch screen has been marginally flakey the last 6-8 weeks prior, i thought it might be certain apps, but certain areas of the touch screen seemed unresponsive especially near the center. those issues too intermittent, and because they were minor, i wrote them off to the apps themselves, or perhaps some bug in iOS8 that would be fixed in an update.


so it seems likely the earlier issues were real and related to the phone and not too specific apps. whatever it is it needs to be addressed immediately by apple as it is clear my issues are not isolated. i do not have hours to spend at some genius bar trying to prove an intermittent issue exists.


apple, what is your response?

james

iPhone 6 Plus, iOS 8.1.2

Posted on Dec 26, 2014 8:02 PM

7 replies

Dec 27, 2014 6:49 PM in response to Community User

Having the same issues with my 6+. I've also seen these vertical stripes around the upper right of the screen periodically as well. I did some searches here and tried resetting the phone and a full restore from backup. It seemed to resolve it for a little while then the erratic behavior came back.


Today, I took it to the Genius Bar today and they are replacing the LCD screen under warranty. When I get it back, I'll do another full restore and hope that fixes the issue.


What's most frustrating is I've been an iPhone owner since the 3G and never experienced issues with the touchscreen like this.

iphone 6+ touch screen issue erratic behavior

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