Q: Yahoo mail inbox iphone 6 ios 8.1.2 remains empty
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Dec 28, 2014 7:35 PMby larjj,This is exactly my problem! It started a week ago, and it's still going on. I badgered Yahoo customer support, and the problem resolved itself for about two hours on Friday afternoon...only to reappear. I've deleted and reinstalled the Yahoo account countless times. Nada. It's driving me nuts.
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Dec 29, 2014 7:52 AMby Jason L,HelpfulHi AlSonic,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting suggestions that’ll resolve most issues like the one that you’ve described, where you aren’t able to receive emails from a specific email account since updating iOS on your iPhone 6.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
First, try these basic troubleshooting steps:
- To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
- Log in to your email provider's website to make sure that the account is active and the password is correct.
- Make sure your settings are correct using Mail Settings Lookup.
- Restart your iOS device.
- Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Tap the affected email account.
- Tap Delete Account.
- Add your account again.
Follow these steps for specific alerts.
"Cannot get mail"
Make sure you entered the correct password. If you enabled two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.
Take care,
-Jason
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Dec 29, 2014 8:05 AMby enosmac,HelpfulThis does not work, tried all the usual steps, deleting, re-adding the account, rebooting the device. Either IOS 8.1.2 broke Yahoo Mail, or Yahoo broke it themselves. My gmail still works as well as my work Microsoft Exchange mail account. Please send this up the chain.
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Dec 29, 2014 11:06 AMby Jason L,Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
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Mar 29, 2015 11:42 AMby BPHart,A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.
https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx
https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html
On the iPhone, tap Settings.
Tap Mail, Contacts, Calendars.
Tap your Yahoo account, then delete it.
Tap Add Account.
Tap Other.
Tap Add Mail Account.
Complete the Name, Address (email address), Password and Description fields.
Click Next.
Ensure IMAP is selected.
Enter the following incoming mail server information:
Incoming Mail (IMAP) Server - Requires SSL
Server: imap.mail.yahoo.com
Port: 993
Requires SSL: Yes
Hostname is mail.yahoo.com.
Username is your full email address
Password is the same password used to access webmail.
Enter the following outgoing mail server information:
Outgoing Mail (SMTP) Server - Requires SSL
Server: smtp.mail.yahoo.com
Port: 465 or 587
Requires SSL: Yes
Requires authentication: Yes
Username is your full email address
Password is the same password used to access webmail. It may have been entered for you.
Tap Next.
The iPhone will establish an SSL connection to your IMAP and SMTP servers.
That’s all!
