How do I remove the virus Troja.Gen.2 from my Mac Book Pro with Yosemit? The cursor move around the keyboard by itself, my full system scan by Norton failed, a quick scan detect this virus, please help.
MacBook Pro (13-inch Mid 2012), iOS 8.1.2
If that were my Mac I would be far more concern about having Norton on then any Trojan.
I suggest you uninstall Norton. It is worthless on your Mac and only causes problems.
It's a Windows XP Trojan signature. It is likely a false positive from Norton's crapware.
The moving cursor was probably another Bluetooth device or Norton itself
As the others have indicated, Norton is no good on the Mac. It is well-known for causing performance and stability problems, and its detection of Mac malware is only mediocre. The anti-malware features built into Mac OS X do a better job of detecting Mac malware right out of the box than Norton does. Uninstall it.
As for the malware, that's Windows malware that cannot affect your Mac in any way. Assuming it's even actual malware, and not a false positive on the part of Norton. You should not remove it using Norton or any other anti-virus software. For proper removal, see:
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)
Thanks for the replies, contacted Apple support, allowed remote access from them, I was advised to take my Mac into an Apple Store, telep tech support says they have never seen anything like what I have on my compute, it was opening up apps, snatching pages from me, shaking my screen, and fighting against me with the cursor. Honestly I'm glad they were able to access my computer because to anyone else I would just sound completely crazy. I will let you guys know what happens.
I Already used adwaremedic.com which removed three different things conduit, genio, and one other one
Meko0818 wrote:
it was opening up apps, snatching pages from me, shaking my screen, and fighting against me with the cursor.
That isn't due to malware, and probably isn't related to any software on your computer. Most likely, it's a hardware issue. See:
My mouse keeps moving around on its own, as if someone is remotely controlling my Mac!
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)
TThank you
How can I remove the virus Trojan.Gen.2?
