bob.v
Level 1 (4 points)
iTunes

Q: Problems with the iTunes store

In V 10.7, I reach the store, but in the Search area when I enter something generic like 'Argentine Tango' or even just 'Tango', I get a 'Microsoft Visual C++" error message & the iTunes program closes. All of the Microsoft documents point to 'Visual C++' errors being related to the program that I'm trying to use - namely a problem within iTunes.

In V 10.7 I never used to have this problem, & over the years I bought a lot of stuff from the iTunes store.

 

In V 12, which I tried very recently, it is even worse. When I click on the 'iTunes Store', a message says 'iTunes has stopped working correctly' & it closes.

 

So something has been changed in the iTunes store program. This is Apples loss more than mine, because I don't buy a lot of new stuff these days, & I'm sure that if look around I can find other places to buy the music that interests me.

 

But some explanation of the problem & solutions would be appreciated.

HP Laptop

Posted on Dec 27, 2014 11:24 AM

by griff w,Solvedanswer
griff w griff w
Level 4 (3,496 points)
A:

Hi there bob.v,

 

I would recommend taking a look at the troubleshooting steps found in the article below if iTunes is repeatedly and unexpectedly quitting. 

 

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

 

-Griff W.

Posted on Dec 29, 2014 9:31 AM

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bob.v

Q: Problems with the iTunes store

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  • by griff w,Solvedanswer

    griff w griff w Dec 29, 2014 9:31 AM in response to bob.v
    Level 4 (3,496 points)
    Dec 29, 2014 9:31 AM in response to bob.v

    Hi there bob.v,

     

    I would recommend taking a look at the troubleshooting steps found in the article below if iTunes is repeatedly and unexpectedly quitting. 

     

    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

     

    -Griff W.

  • by bob.v,

    bob.v bob.v Dec 30, 2014 4:34 PM in response to griff w
    Level 1 (4 points)
    iTunes
    Dec 30, 2014 4:34 PM in response to griff w

    Thanks Griff. The article you point me too is much too technical for me & all the work is not worthwhile.

    Today I found a Website that specializes in the music I like. It is a bit more expensive than iTunes but their selection of music is far more extensive than iTunes.

    So I've reinstalled V 10.7 & I'll stay with that & I'll just keep away from the iTunes Store.

    thanks again for your time & trouble.

  • by bob.v,

    bob.v bob.v Dec 31, 2014 11:19 AM in response to griff w
    Level 1 (4 points)
    iTunes
    Dec 31, 2014 11:19 AM in response to griff w

    Actually I did try again. A clean uninstall of my reinstalled V 10.7, then reinstalled V 12.

    I had to spend time 'cleaning up' my three Libraries, but they are now back to the way they should be.

    Then I tried the iTunes Store in each of the three Libraries & now it works OK.

    I guess that the two important steps here were -

    Doing the 'clean uninstall' of existing iTunes, then a full install of the latest version..

    'Cleaning up' my new Libraries instead of confusing the matter by looking for 'Previous Libraries'.

     

    I still don't find any real benefit to me from V 12 vs. V 10.7, but I suppose that having the latest version will be beneficial in the long run.

    Thanks for your help.