HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code

kandabarnes

Level 1 (0 points)

Q: My gift card says "invalid."

I bought a gift card for my son, directly from Apple website, and the code says it's "invalid." We contacted Customer Service twice, and get an automated email stating someone will get back to us "within 48 hours," and we've now been waiting 4 days for that response. There seems to be no other way to contact CS to sort this out. Now what?

iPad, iOS 8.1.2

Posted on Dec 27, 2014 6:35 PM

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Q: My gift card says "invalid."

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by King_Penguin,

King_Penguin Dec 28, 2014 12:07 AM in response to kandabarnes
Level 10 (132,945 points)

iTunes

Dec 28, 2014 12:07 AM in response to kandabarnes

Try contacting iTunes Support again (and include the case number if you had one from your first try at contacting them) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes. They may have been busy over the Christmas period or lost your contact with them.
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HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Q: My gift card says "invalid."

All replies Helpful answers

by King_Penguin,

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