HT201290: If QuickTime Player can't open an audio or video file

Learn about If QuickTime Player can't open an audio or video file
Cloudnex

Q: why is QuickTime Player not working when i try to open this files i got in a external hard drive some one els lend me ???

i have a macbook that was resantly upgrade we running Yosemite 10.9 OS and the external hard drive is fairly current brand name WD capacity 500GB with 147GB free lots of its contents are QuickTime Player videos that will like to open some other media is available in different format and is working properly, i have download a more current version of QuickTime Player and it sound better at list sound like it is going to star playing but it don't... so please if some one can help me with some answers will be real appreciate , thank you kindly looking forward to hear from you is my first time asking questions about apple it feels a bit like a shoot in the dark !

MacBook, OS X Yosemite (10.10), nikon D5200

Posted on Dec 28, 2014 12:03 AM

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Q: why is QuickTime Player not working when i try to open this files i got in a external hard drive some one els lend me ???

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  • by K Shaffer,

    K Shaffer K Shaffer Dec 28, 2014 3:08 AM in response to Cloudnex
    Level 6 (14,340 points)
    Desktops
    Dec 28, 2014 3:08 AM in response to Cloudnex

    Is the friend's external drive where you said these files are, correctly formatted

    for use with Mac OS X, or is it set up for use solely with a Windows format?

     

    If you copy one of the QuickTime files into a folder, in your computer and try

    to run it from there, does it work at that point? It may not. Could be the drive

    you borrowed from a friend has some other issue; perhaps creator account

    and permissions may also be limited by how the content was added there.

     

    There is way too much missing information for me to guess, but I wonder about

    how the hardware was set up and if the files are actually available to your Mac.

     

    The QuickTime support page itself should be a portal to more information...

     

    QuickTime

     

    The above link is part of this larger section:

    http://www.apple.com/support/mac-apps/

     

    Perhaps someone will see this ASC discussion thread later in the day (2AM here)

    and maybe can offer a more direct reply. There are several articles in Apple Support

    database for applications and other items (such as QuickTime) & the support site is

    searchable. Sometimes the database is hard to find exact articles or topics, though.

     

    Hopefully the issue is not too difficult to determine the cause...

    Good luck & happy computing!