Q: ATV2 - purchased content, itunes radio play for 8 to 9 minutes then stops with error - itunes server unavailable, please try again ... more
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Dec 30, 2014 6:49 AMby pedro d,Hello there, LewisPL.
Great job on troubleshooting your issue so far. When having issues with playback performance on your Apple TV, the following Knowledge Base article offers up a great checklist of steps for troubleshooting further:
Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Dec 30, 2014 6:57 AMby LewisPL,Thanks Pedro, but I have previously used this specific KB article to troubleshoot. Been through it all on both ATVs and even connected my ATV to a friend's home network and I experienced the same issue. I have concluded it is an Apple issue... I just don't know how to go about obtaining a solution. This issue started after the last software update. Both ATVs are up to date as well. I am bald, so pulling out my hair is not an option.
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Dec 30, 2014 3:05 PMby pedro d,Hello again, LewisPL.
Thanks for the update. Since those steps have not helped in resolving your issue, the only other option to try is Restoring your Apple TV. The steps to perform that are found in this article:
Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support
If the issue is still peristent, then due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action to get a more hands-on response.
Cheers,
Pedro.
