elizabethtorres
Level 1 (0 points)

Q: iCloud! Why do i have to pay....

ikeep paying for storage and i have selected items i am confused with this i cloud issue

MacBook Pro, Mac OS X (10.6.3), please

Posted on Dec 28, 2014 9:15 AM

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elizabethtorres

Q: iCloud! Why do i have to pay....

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Dec 28, 2014 9:43 AM in response to elizabethtorres
    Level 9 (78,525 points)
    iTunes
    Dec 28, 2014 9:43 AM in response to elizabethtorres

    iCloud storage is free at the basic level of 5GB. Additional storage has to be ordered specifically and paid for on a monthly basis. The costs are 20GB - $0.99 per month, 200GB $3.99 p.m., 500GB $9.99 p.m., 1 TB $19.99 p.m. (UK £0.79, £2.99, £6.99 and £1.99; other countries detailed here).

     

    So if you have ordered extra storage you will be paying for it on a monthly basis. If you want to downgrade to the free or a lower level you can do so as of the following month - please see this page:

     

    iCloud storage upgrades and downgrades - Apple Support

     

    If you think there is something wrong with what you are being charged you should contact Support. Go to https://getsupport.apple.com . Click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.