tinylight

Q: photo booth not responding

When I take a photo with Photo Booth it gets stuck and the app won't respond.

 

Photo Booth Version 7.0 (719)

 

Thank you

MacBook Air, OS X Yosemite (10.10.1)

Posted on Dec 28, 2014 12:29 PM

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Q: photo booth not responding

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  • by judysings,

    judysings judysings Dec 30, 2014 9:02 AM in response to tinylight
    Community Specialists
    Dec 30, 2014 9:02 AM in response to tinylight

    Hi tinylight,

    Welcome to the Support Communities!  If your Photo Booth application is unresponsive, try quitting the application and restarting your computer.  If that doesn't resolve the issue, here are some additional troubleshooting steps:

    Mac OS X: How to troubleshoot a software issue - Apple Support
    http://support.apple.com/en-us/HT201516

     

    Start up in Safe Mode.  If the issue does not occur, there may be an issue with a startup item, login item, or kext file. Refer to this article for troubleshooting suggestions.

     

    See if the issue affects a different user account on your Mac. Each user account has customized preferences and other items stored in its home directory. You'll first need to create an additional user if one does not already exist). Then, log out of the current user and test the issue in the new user account.

     

    If this resolves the issue, there may be an issue with a file in the home directory of the original user account.

     

    I hope this information helps ....

     

    - Judy