HT201354: If you forgot your Apple ID

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R.T. Huskins
Level 1 (10 points)

Q: two accounts with apple

i seem to have two accounts with apple. i tunes has balance and name correct. app store has nothing, no purchased apps or balance. email sent to apple, but no response, they have slipped the last several years in service.

MacBook Pro with Retina display, OS X Yosemite (10.10.1), 8 Gig ram I-7

Posted on Dec 28, 2014 1:54 PM

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R.T. Huskins

Q: two accounts with apple

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  • Helpful answers

  • by Dah•veed,

    Dah•veed Dah•veed Dec 28, 2014 1:59 PM in response to R.T. Huskins
    Level 7 (34,815 points)
    Mac App Store
    Dec 28, 2014 1:59 PM in response to R.T. Huskins

    Apple ID security issues -

    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

    1. Go to www.apple.com/support

    2. Choose Contact Support and click Contact Us

    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue

    4. Follow the onscreen instructions

  • by vze26wyc,

    vze26wyc vze26wyc Dec 28, 2014 4:30 PM in response to Dah•veed
    Level 1 (0 points)
    Dec 28, 2014 4:30 PM in response to Dah•veed

    No phone numbers only e mail, I did send one yesterday. there is a number for Apple care