Trouble Viewing Cooks Illustrated Videos

Question

Level 1

4 points

Trouble Viewing Cooks Illustrated Videos

I am using a desktop with the OS X 10.6.8 version operating system and Google Chrome. I get emails from America's Test Kitchen 'Notes from the Test Kitchen' weekly, but I am unable to view the videos that come in the email. If I sign into their website then I am able to view some of videos, but not all of them. This is the only time that I have problems viewing video on my desktop computer. I have no problems viewing video on my iPad, only the desktop. Does anyone else have this problem? If so, how did you resolve it. I have checked my computer and Google Chrome settings, but I am a bit leery to make changes...

Happy New Year and thanks for any help or insight you can give me on this subject! 😕

iMac (24-inch Early 2009), Mac OS X (10.6.8), Google Chrome

Posted on Dec 28, 2014 2:19 PM

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Answer 1

Lyssa

Level 8

41,327 points

Dec 28, 2014 3:17 PM in response to LO User

Do you see any error messages on your screen when trying to watch the videos?

Could you post a link for a video or two that you're unable to see so someone here can try them?

~Lyssa

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Answer 2

LO User Author

Level 1

4 points

Dec 28, 2014 4:14 PM in response to Lyssa

Thank you for your interest! I do not get any error messages, it does nothing when I hit the play button. Below is the latest video that I tried to view...

http://www.cooksillustrated.com/recipes/5956-best-buttermilk-waffles?extcode=LN1 4N4CAA

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Answer 3

Lyssa

Level 8

41,327 points

Dec 28, 2014 4:31 PM in response to LO User

Okay - it's working for me, so it's probably not the website itself.

If you try viewing the same video in Safari, does it work?

~Lyssa

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Answer 4

LO User Author

Level 1

4 points

Dec 28, 2014 6:23 PM in response to Lyssa

Thanks for checking Lyssa. The video viewing works fine in Safari so it might have something to do with my Chrome settings? I looked around on the Chrome support for video viewing issues, but I'll call the ATK support number tomorrow and hope they know what I need to do. Thanks for helping me narrow it down! 🙂

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Answer 5

Lyssa

Level 8

41,327 points

Dec 28, 2014 6:58 PM in response to LO User

There's a lot that could be wrong with Chrome - you could have an extension installed that's causing a conflict with the video or there could be something wrong with your profile.

Best of luck getting things sorted out 🙂

~Lyssa

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