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Apr 26, 2015 10:51 AM in response to Kappyby boymomx4,I have the SAME issue. I went through all those links and didn't see anything about how to resolve this issue.
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Oct 12, 2015 5:50 PM in response to Kappyby Lew38,Apple's reply to you was worthless. I have the same problem and they don't want to tell you or me how to solve it.