Screen coating of the macbook pro retina 13 coming off

Question

Screen coating of the macbook pro retina 13 coming off

Hi everyone,

I bought a macbook pro retina 13 in Portugal about 10 month ago.

2 days ago I started to notice that in the left upper corner of the screen, where are the black stripes, the colour was becoming diferent, as if the protection of the screen was coming off. I began to try to clean it better and I realized that the problem was becoming even worse. I´ve never used any type of product to clean the screen. Only a bit of water, and it wasn´t even the case that time. I have seen that this problem has happened to many people with their new maccbook pro retina.

I bought yesterday the computer to the store where I've made the purchase.

I'm waiting to see the solution for this problem. This wasn´t caused by me. Is this a screen problem? Is anyone having the same problem? The apple waranty cover this?

Thank you

MacBook Pro with Retina display, OS X Yosemite (10.10.1), screen issues

Posted on Dec 29, 2014 10:27 AM

Reply

Answer 1

Mark808

Level 1

9 points

Jan 28, 2015 3:38 AM in response to Francisco Trinca

I have the same issue, MBPr 15" late 2013, November 2014 I had the screen replaced under warranty and now in January 2015 the coating is coming off the replacement screens.

It starts at the top of the screen I guess where I lift up the screen.

I only use a soft cloth moistened with water to clean the screen.

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Answer 2

Jan 28, 2015 3:48 AM in response to Mark808

My screen was replaced under Apple waranty about 2 weeks ago.

I have now a new screen. So far so good.

It seems a realy anoying problem. It' s weird that it's not affecting much people, at least there are not many complains...

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Answer 3

seventy one

Level 7

27,454 points

Jan 28, 2015 3:55 AM in response to Francisco Trinca

Your basic Apple Warranty is for 12 months and will cover this; Get it back to the store as soon as possible. If you don't have Apple care Plus you should consider it once this is all sorted.

Under your warranty, any major repair done of that nature will equally carry a 12 month warranty.

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Answer 4

Mark808

Level 1

9 points

Jan 28, 2015 4:04 AM in response to Francisco Trinca

I think you will find that it is a common issue but Apple has chosen to ignore it

check out http://forums.macrumors.com/showthread.php?t=1624907&highlight=mbpr+screen+coati ng

The first time I went into the Apple store in Australia they tried to blame the issue on me, I had to prove that I only used a damp cloth to clean the screen!!

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Answer 5

Jan 28, 2015 4:15 AM in response to Mark808

Here in Portugal we have 2 years of waranty under the regular waranty. Whit Applecare we have 3 years of waranty. Mine was replaced without any questions.

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Answer 6

seventy one

Level 7

27,454 points

Jan 28, 2015 4:22 AM in response to Francisco Trinca

Ah! Caught again, not noticing the dates... though you should have rounded off your posts saying you had resolved the matter as you did. Now you can see how others can pick up on an unfinished thread and bring it back to life when they should have raised an entirely new thread.

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Answer 7

Mark808

Level 1

9 points

Feb 15, 2015 2:47 PM in response to Francisco Trinca

i had my screen replaced for a second time, the Genius Bar tec said it must relate to a faulty screen as I have looked after my notebook and screen. They also found a faulty main board that was causing kernel panics, I am now getting a new replacement MBPr

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