Q: Purchased 10.8 licence but can't find the download!

You purchased a redemption code that should have been sent to you by email. Open the App Store. On the right under Quick Links is a link named, Redeem. Click on that, entry your redemption code, then click on the Redeem button. Your download should start. You can observe it by switching the App Store to Purchases. It will also be shown in Launchpad and on Launchpad's Dock icon when you hover your cursor over it.

Hi,

If you purchased the licensed, you should have received an email from Apple either as a receipt or as an email containing a redeem code for Mountain Lion. This email should have a link to download Mountain Lion.

I got an email with a receipt but there's no link in there and all the sets of numbers in that email aren't working in the 'redeem' section of the App Store - can someone please help?

If I remember correctly: You should have received two emails, one with an attached PDF, and another with the info needed to unlock the PDF and get the code.

Thanks, I'll hold off another day or so and see whether the second email comes through - so far no joy...

What happens when your laptop says: Cannot download!?????????????????????????????????????????

And I have all of the system requirements.

Check that your computer is compatible with Mountain Lion/Mavericks/Yosemite.

To check the model number hold down the option/alt key, go to the Apple menu and select System Information.

• iMac (Mid 2007 or newer) model number 7,1 or higher
• MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher
• MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher
• MacBook Air (Late 2008 or newer) model number 2,1 or higher
• Mac mini (Early 2009 or newer) model number 3,1 or higher
• Mac Pro (Early 2008 or newer) model number 3,1 or higher
• Xserve (Early 2009) model number 3,1 or higher

Your Mac needs:

• OS X v10.6.8 or OS X Lion already installed
• 2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
• 8 GB or more of available space

It is.

At this point I think I want a refund, but can't even navigate to find THAT! Not user-friendly.

Heya, thanks for the answer, I've checked and double checked the emails, I still only have one (the receipt) and nothing with any code or instructions in it... This is pathetic!