Why does my iPhone 4 shut down by itself?

Question

Level 1

8 points

Why does my iPhone 4 shut down by itself?

My iPhone 4 was on IOS 6.1.3 and I've noticed that it started shutting down the day after Christmas. It would shut down an when I clicked the power button, the phone showed a cord and a red dead battery. My phone has charge in it. I (FINALLY) updated to IOS 7.1.2. because I thought it needed an update. Today, my phone shut down once. It seems as if it shuts down when it's not charging.

I've done research. Some says to take iCloud off of my iPhone, but if I delete iCloud my photos and information will be deleted (Am I correct)? Also, I've noticed that without WiFi downloading (1) app takes a very long time. I can't download anything unless I am in an WiFi location.

My iPhone is not under warranty anymore. I can't believe I've had the 4 for a year and 2 months now and it's now messing up after the warranty is gone. Could this mean I will need to change my battery (myself)? I hope I don't have a virus. Do I need to restore my iPhone 4 using iTunes? Do I need to let my battery die all the way before I recharge my iPhone?

What's wrong with my iPhone? Any help will be appreciated and thanks a lot.

iPhone 4, iOS 6.1.3, iOS 7.1.2

Posted on Dec 29, 2014 1:57 PM

Reply

Answer 1

Brett L

Community Specialist

Dec 30, 2014 2:42 PM in response to CiChris

Hi CiChris,

If you are having an issue with your iPhone shutting down unexpectedly, I would suggest that you troubleshoot using the steps in this article -

If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

Thanks for using Apple Support Communities.

Best,

Brett L

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Answer 2

Rogerza

Level 1

30 points

Dec 30, 2014 2:58 PM in response to CiChris

hi CiChirs, could be two circumstances. that the battery is completely consumed and then the iphone is off, this is due to applications or updates. I had an iphone 4 for a long time and battery worked within normal limits. so check applications or settings of your iphone.

if the iphone is taking off with power, then you most likely have a short circuit, check the dock connector with a clean brush.

i hope it help.

Regards/Saludos

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Answer 3

Rogerza

Level 1

30 points

Dec 30, 2014 3:30 PM in response to CiChris

Well, the settings are the automatic updates for itunes store & apps Store on the iphone settings.

i hope the dock connector of your iphone its clean or the Liquid Indicator. because sound that you have a short circuit problem.

Regards

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Answer 4

CiChris Author

Level 1

8 points

Dec 30, 2014 3:10 PM in response to Rogerza

My phone charges fine. It can be 97% and not plugged into the socket and it will shut down on its own. I am thinking the battery, but doing research I hope it's not a hardware or software problem.

When I check the settings of my phone, how do I do that and what should I look for?

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