Venusberg
Level 1 (0 points)

Q: Touch ID on iphone 6

Touch ID on iphone 6 doesn't work when I try to buy a song on itunes.  The fingerprint icon appears, but nothing happens when I press on it.  Any suggestions? Thanks.

iPad 2

Posted on Dec 29, 2014 4:02 PM

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Venusberg

Q: Touch ID on iphone 6

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  • by joe_7399,

    joe_7399 joe_7399 Dec 31, 2014 6:33 AM in response to Venusberg
    Community Specialists
    Dec 31, 2014 6:33 AM in response to Venusberg

    Hi Venusberg,

     

    Welcome to the Apple Support Communities!

     

    I understand how you can feel frustrated when a feature as useful as Touch ID doesn’t work as you would expect. Please use the information located in the attached article to help troubleshoot this issue.

     

    Use Touch ID on iPhone and iPad - Apple Support

     

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    Best regards,

    Joe