My iphone 6 screen suddenly turned red and collapsed into a black screen, I can't restore or reset it, error 4013 appears on itunes

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My iphone 6 screen suddenly turned red and collapsed into a black screen, I can't restore or reset it, error 4013 appears on itunes

Last week I bought my iphone6 and today, when I was using it, a red screen appeared and it collapsed into a permanent black screen with an apple in the middle... I restarted it a few times and tried to connect it to itunes and restore it, but it doesn't work, it starts the restoring process but after a while it fails and error 4013 appears on my Mac's screen. I don't know what to do, please help me I really need to use my phone right now.

Posted on Dec 29, 2014 5:02 PM

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Answer 1

lllaass

Level 10

210,411 points

Dec 30, 2014 1:21 AM in response to javi2792

iOS: Restore errors 4005, 4013, and 4014 - Apple Support

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Answer 2

alecdl

Level 1

5 points

Mar 5, 2015 9:12 AM in response to javi2792

same thing happened to me. And now it wont start. the red screen keeps appearing and it turns white

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Answer 3

lllaass

Level 10

210,411 points

Mar 5, 2015 10:36 AM in response to alecdl

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try another cable

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

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