Kandar07

Q: Why is my iTunes v 12.01 not being installed after 5 downloads in Apple Store?

After 5 downloads via Apple Store my iTunes 12.01 does not get installed. Please help.

iMac, OS X Yosemite (10.10.1)

Posted on Dec 30, 2014 1:34 AM

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Q: Why is my iTunes v 12.01 not being installed after 5 downloads in Apple Store?

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  • by judysings,Solvedanswer

    judysings judysings Dec 31, 2014 8:31 AM in response to Kandar07
    Community Specialists
    Dec 31, 2014 8:31 AM in response to Kandar07

    Hi Kandar07,

    Happy New Year!  If you are having issues installing iTunes 12 on a Mac, the following troubleshooting steps may help:

    Troubleshooting iTunes installation on Mac OS X - Apple Support
    http://support.apple.com/en-us/HT201693

     

     

    Before you install

    • Be sure that you have the administrator username and password available. You will need both to install iTunes.
    • Make sure you have enough disk space. Even small applications may require a few hundred megabytes of space to complete the optimization phase of the installation.
    • Check your hard disk before installing. You might want to use Disk Utility to verify that your disk is OK and that permissions are correct.
    • Don't use your computer while installing an update. Though this isn't required, you may want to avoid using your computer during the update process. You may also want to restart the computer immediately before installing an update. If other applications are running, shut them down to maximize the amount of memory available for the installation.
    • Find out what version of iTunes you currently have installed.
      1. Open iTunes.
      2. From the iTunes menu, choose About iTunes.
      3. A window appears with scrolling text. The first text that appears displays the iTunes version (press the space bar to freeze the text if it's moving too fast for you to read).

    Download the latest installer

    1. Open Safari or another web browser.
    2. Go to the iTunes download webpage and click the Free Download button.
    3. Make sure that the Mac OS X version is selected on that page.
    4. Click the Download button to start the download.

    Once the file is downloaded, a new Finder window appears containing two items (below). If a Finder window doesn't appear, locate the iTunesX.dmg file (where X is the iTunes version number) on the desktop (or wherever your downloads go) and double-click it to display these items:

    • A "Read Before You Install iTunes" file. This document contains the system requirements for the version of iTunes, and may contain other useful information about installing.

    • An iTunes.mpkg file (this is the installer file itself).

    Install iTunes

    1. Quit iTunes if it is currently open.
    2. Double-click the iTunes.mpkg file. This opens the Installer application in Mac OS X.
    3. Follow the instructions in the installer screens. If all of the installation components appear unchecked and dimmed (unavailable, and therefore not installable), refer to Mac OS X iTunes installer components are disabled.
    4. After the installation has completed, quit the Installer and restart the computer. The new version of iTunes appears on your hard disk in your Applications folder.

    Opening iTunes

    It's possible that clicking the iTunes icon in your Dock or double-clicking an iTunes icon on your desktop could open an older version of iTunes. Open iTunes from the Applications folder to be sure you are opening the right version:

    1. Double-click your hard disk.
    2. Double-click the Applications folder.
    3. Double-click the iTunes icon.

    If you notice another copy of iTunes in the Dock after following these steps, here's a way to take care of that:

    1. Quit iTunes.
    2. Drag the iTunes icon out of the Dock.
    3. Drag the iTunes icon from the Applications folder to the Dock.

     

    I hope this information helps ....

     

    - Judy

  • by Kandar07,

    Kandar07 Kandar07 Jan 3, 2015 6:56 PM in response to judysings
    Level 1 (0 points)
    Jan 3, 2015 6:56 PM in response to judysings

    Thank you very very much..

     

    Finally the update reminder no longer appears on the Apple Store. I believe removing the icon from the dock was the trick.

  • by Kandar07,

    Kandar07 Kandar07 Jan 4, 2015 3:15 AM in response to judysings
    Level 1 (0 points)
    Jan 4, 2015 3:15 AM in response to judysings

    Hi Judy.

     

    I have another peculiar situation. As I'm new to the Mac, I was wondering why recently upon start up, something seems to take sometime loading ie there is a loading bar with an Apple logo. FYI, there are no pending updates etc. This started happening after I had the iTunes update problem that you solved the other day.

     

    So sorry to barge in like this.

     

    Thanks.

  • by judysings,

    judysings judysings Jan 4, 2015 1:51 PM in response to Kandar07
    Community Specialists
    Jan 4, 2015 1:51 PM in response to Kandar07

    Hi Kandar07,

    I'm glad the information above helped and you now have iTunes 12 on your computer.  Here's a brief overview of how it works:

    Using the new iTunes
    iTunes 12 includes design and performance improvements that make iTunes easier to use. Here’s where to find some of your favorite features.

     

     
     
    Regarding your most recent question, the status bar and Apple logo that you see when you first start your computer is expected behavior with OS X Yosemite v. 10.10.  
     
    - Judy