family sharing verifying a purchase

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family sharing verifying a purchase

when my daughter opens an app - it says sending an email to ask permission from Parent(administrator) but the email is not sending or arriving and I don't know what setting I have done wrong?

iPad

Posted on Dec 30, 2014 1:47 PM

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Answer 1

brenden dv

Community Specialist

Dec 31, 2014 2:12 PM in response to breck213

Hi breck213,

I'm sorry to hear you are having issues with Family Sharing. If you are the organizer of the Family Sharing group and are not receiving permission requests, you may want to check the Ask To Buy settings as outlined in the following article:

Request and make purchases with Ask to Buy - Apple Support

If you are still having issues with Ask To Buy, you may also find the troubleshooting steps in this article useful:

Get help using Ask to Buy in the iTunes Store - Apple Support

Regards,

- Brenden

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Answer 2

Dec 31, 2014 2:22 PM in response to breck213

Hi, it doesn't come as an email, but a push notification to any devices you are signed in with. So - if you're the Family Organiser, check your Mac or iPad's/iPhone's notification centre. If you aren't getting the notifications, you may have do not disturb turned on - I've made that mistake in the past!

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