Rexburg

Q: problem between match, my computer

When trying to use match for new music  I'm getting error message 4002 and stopping the transfer of information.  This has been going on for days now.  any suggestions?

null, Windows 7

Posted on Dec 30, 2014 3:33 PM

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Q: problem between match, my computer

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  • by judysings,

    judysings judysings Jan 1, 2015 6:45 AM in response to Rexburg
    Community Specialists
    Jan 1, 2015 6:45 AM in response to Rexburg

    Hi Rexburg,

    Happy New Year!  The resource below will provide some troubleshooting steps for iTunes Match.  Although the article doesn't state error number 4002 specifically, I've highlighted the steps below for a Windows PC that should resolve your issue.  Click on the link for complete details.

    How to troubleshoot iTunes Match - Apple Support
    http://support.apple.com/en-us/TS4054

     

    Can't download, play, or access songs

    1. Make sure you have an active Internet connection. Check this by opening a Web browser and loading a website.

     

    1. Make sure that your iTunes viewing options are properly set. To do so:
    • Open iTunes. Make sure that you're in the My Music window. If you're not, click on the Music icon in the upper-left corner, then click on My Music in the top-middle of the screen.
    • In the pop-up menu in the upper-right corner of the screen, select Songs.
    • In the same menu, click Show Columns.
    • Make sure that there is a check next to iCloud Download. If there's not, click on iCloud Download.
      A download button will then be visible next to songs available for download from iCloud.
    1. Make sure iTunes Match is turned on.

    If iTunes Match is already enabled on your computer or device, try turning iTunes Match off and then on again.

     


    Windows: While holding down the shift key, choose Store > Turn Off iTunes Match.
    • Turn iTunes Match on by selecting Store > Turn On iTunes Match.

     

    I hope this information helps ....

     

    - Judy