Q: Security answer field dimmed out, cannot enter answer?

Hi Gilroy Cowgirl,

Happy New Year!  To review your Apple ID account and verify or change your security questions, follow the steps below:

About Apple ID security questions - Apple Support
http://support.apple.com/en-us/HT201363

Security questions are one of the security features of Apple ID. If you add security questions to your Apple ID, anyone who tries to change or reset your password, birth date, or other Apple ID security information must first answer one or more of your security questions. Security questions provide an extra level of security, and they help Apple verify that you are the person requesting access to your account.

If you don't want security questions or are concerned about forgetting the answers, consider setting up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.

Set up or change your security questions

1. Go to My Apple ID (appleid.apple.com).
2. Select “Manage your Apple ID” and sign in.
3. Select “Password and Security” on the left side of the page.
4. If you already have security questions, you'll be asked to answer them before continuing. Forgot the answers?
5. Choose your new security questions, then enter the answers.
6. Add and verify a rescue email address, if that option is available.
7. Click Save.

 

Last Modified: Dec 17, 2014

If you are not able to update your Apple ID account, our Apple ID Security team may be able to assist:

Contact Apple for help with Apple ID account security - Apple Support
http://support.apple.com/en-us/HT5699

I hope this information helps ....

- Judy