i have done a factory reset on my mac air 11" 2012 but it keeps coming up asking for a 4digit number or a picture of a pad lock so this means i can not access my apple can anyone advise
MacBook Air, OS X Mavericks (10.9.5)
Hi Stivmc,
From your description in your post, it appears that your Mac has a firmware password enabled. To learn more about this, and what to do if you lost a firmware password, please see the link below.
What is a firmware password and how do I set one up? - Apple Support
Happy New Year!
Alex H.
i now get a pad lock appearing on screen after doing factory reset
