Q: new iphone 6 wont back up on itunes
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Jan 1, 2015 10:15 AMby norm123,Hi Flopsy12,
For issues making a backup in iTunes, the take a look at the article below to walk you through troubleshooting the issue on your computer. It will have you try backing up on a different user as well as resetting the lockdown folder.
If you can't back up or restore your iPhone, iPad, or iPod using iTunes
http://support.apple.com/en-us/HT203271
Let me know if this helps or if you need further assistance,
-Norm G.
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Jan 2, 2015 1:56 PMby norm123,Hey Flopsy12,
The only other thing I can think of is trying a different cable and USB port. If that does not work then the next best thing would be to contact Apple for further assistance.
https://getsupport.apple.com/GetproductgroupList.action
Take care,
-Norm G.
