IMac Boot issues

Question

Level 1

0 points

IMac Boot issues

Hi everybody,

I have an iMac (27-inch, medio 2011) with has trouble starting up. When i start up the computer in the morning it wil reboot it self 5 to 10 times. Sometimes at the login screen and sometime after. Then after a while the mac runs just fine. When i restart no problems, only in the morning.

I run a clean install OS, from a flash drive so i could format the disk and make clean install. Run the extended hardware tests witch gave no problems.

But the same thing happens every morning.

Anybody know what this could be?

Posted on Dec 31, 2014 7:27 AM

Reply

Answer 1

rkaufmann87

Level 10

148,534 points

Dec 31, 2014 7:57 AM in response to pieterkamp

Please post an EtreCheck report of your system, once you do we can look for obvious problems. You may find it by clicking http://www.etresoft.com/etrecheck

Reply

Answer 2

pieterkamp Author

Level 1

0 points

Dec 31, 2014 8:03 AM in response to rkaufmann87

EtreCheck version: 2.1.5 (108)

Report generated 31 december 2014 17:00:16 CET

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

20 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:50:39

Disk Information: ℹ️

ST31000528AS disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (172.94 GB free)

APPLE SSD TS256C disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (209.48 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple, Inc Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

LaCie Rugged Mini USB 3.0 1,5 TB

EFI (disk2s1) <not mounted> : 210 MB

LaCie Mini (disk2s2) /Volumes/LaCie Mini : 1.50 TB (105.52 GB free)

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 20

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Support]

/System/Library/Extensions

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.micromat.TechToolProAgent.plist [Support]

Launch Daemons: ℹ️

[running] com.micromat.TechToolProDaemon.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

SharePointBrowserPlugin: Version: 14.0.0 [Support]

QuickTime Plugin: Version: 7.7.3

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.3.2

3rd Party Preference Panes: ℹ️

TechTool Protection [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

5% WindowServer

0% fontd

0% AppleSpell

0% watchdogd

0% Google Chrome

Top Processes by Memory: ℹ️

236 MB Google Chrome

172 MB mds_stores

150 MB Google Chrome Helper

129 MB Finder

86 MB WindowServer

Virtual Memory Information: ℹ️

16.74 GB Free RAM

2.68 GB Active RAM

577 MB Inactive RAM

1.47 GB Wired RAM

1.83 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Dec 31, 2014, 04:10:16 PM Self test - passed

Dec 30, 2014, 05:17:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Unison_2014-12-30-171738_[reda cted].crash

Dec 30, 2014, 04:34:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Episode_2014-12-30-163436_[red acted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeAssistant_2014-12-30-16 3435_[redacted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeClientProxy_2014-12-30- 163435_[redacted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeNode_2014-12-30-163435_ [redacted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeIOServer_2014-12-30-163 435_[redacted].crash

Reply

Answer 3

justin-T

Level 2

216 points

Dec 31, 2014 8:12 AM in response to pieterkamp

You might try switching off TechTool, it could be interfering with the startup process. You can do this via System Preferences>Users & Groups>Login Items. There may also be a way to temporarily disable techTool via the prefpane you should see when you open up System Preferences.

Reply

Answer 4

justin-T

Level 2

216 points

Dec 31, 2014 8:45 AM in response to justin-T

I should also have noted that the three kernel extensions should be examined carefully, they appear to be incompatible, and it may well be that the failed attempts to launch them at startup is causing your problems. I would disable/remove those (follow maker's instructions) and restart.

Reply

Answer 5

Linc Davis

Level 10

209,739 points

Dec 31, 2014 7:05 PM in response to pieterkamp

iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support

Reply

Answer 6

pieterkamp Author

Level 1

0 points

Jan 2, 2015 4:05 AM in response to justin-T

The TechTool is not running in the start up.

Reply

Answer 7

pieterkamp Author

Level 1

0 points

Jan 2, 2015 4:08 AM in response to justin-T

i deleted the programs that gave problems and run another EtreCheck.

EtreCheck version: 2.1.5 (108)

Report generated 2 januari 2015 13:06:14 CET

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

20 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 3:21:8

Disk Information: ℹ️

ST31000528AS disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (172.93 GB free)

APPLE SSD TS256C disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (207.63 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

LaCie Rugged Mini USB 3.0 1,5 TB

EFI (disk2s1) <not mounted> : 210 MB

LaCie Mini (disk2s2) /Volumes/LaCie Mini : 1.50 TB (105.52 GB free)

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

LaCie d2 Quadra USB 3.0 2 TB

EFI (disk3s1) <not mounted> : 210 MB

5 MovieTron RSDS (disk3s2) /Volumes/5 MovieTron RSDS : 2.00 TB (1.52 TB free)

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple, Inc Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 20

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Support]

/System/Library/Extensions

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]

Problem System Launch Daemons: ℹ️

[failed] com.apple.security.syspolicy.plist [Details]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.micromat.TechToolProAgent.plist [Support]

Launch Daemons: ℹ️

[running] com.micromat.TechToolProDaemon.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ℹ️

SharePointBrowserPlugin: Version: 14.0.0 [Support]

QuickTime Plugin: Version: 7.7.3

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.3.2

3rd Party Preference Panes: ℹ️

TechTool Protection [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

9% WindowServer

4% Google Chrome

0% fontd

0% com.apple.WebKit.WebContent

0% AppleSpell

Top Processes by Memory: ℹ️

215 MB Google Chrome

193 MB mds_stores

193 MB Finder

150 MB softwareupdated

86 MB mds

Virtual Memory Information: ℹ️

3.60 GB Free RAM

6.63 GB Active RAM

9.74 GB Inactive RAM

1.50 GB Wired RAM

28.19 GB Page-ins

273 MB Page-outs

Diagnostics Information: ℹ️

Jan 2, 2015, 09:45:45 AM Self test - passed

Dec 30, 2014, 05:17:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Unison_2014-12-30-171738_[reda cted].crash

Dec 30, 2014, 04:34:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Episode_2014-12-30-163436_[red acted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeAssistant_2014-12-30-16 3435_[redacted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeClientProxy_2014-12-30- 163435_[redacted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeNode_2014-12-30-163435_ [redacted].crash

Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeIOServer_2014-12-30-163 435_[redacted].crash

Reply

Answer 8

pieterkamp Author

Level 1

0 points

Jan 2, 2015 4:08 AM in response to Linc Davis

I have no random fall outs of black screens, this only happens when i start up the computer in the morning.

Reply

Answer 9

justin-T

Level 2

216 points

Jan 2, 2015 5:14 AM in response to pieterkamp

Same behavior this morning?

You still have all the Toast kernel extensions in there. I would strongly recommend uninstalling Toast using manufacturers instructions. Also check to see if you had the current version.

Try unplugging all peripherals befor you start in the morning, use Apple mouse as well if you have it, see if that makes a difference.

Also, I noticed you did a RAM upgrade, where did you buy the RAM? It doesn't seem to be behaving like a RAM issue (usually causes random kernel panics).

Reply

Answer 10

rkaufmann87

Level 10

148,534 points

Jan 2, 2015 6:00 AM in response to justin-T

I would uninstall the TechTools app following the developers instructions and then re-test.

Reply

Answer 11

pieterkamp Author

Level 1

0 points

Jan 6, 2015 12:25 AM in response to pieterkamp

I deleted everything you said, this morning 5 re-boots.

EtreCheck version: 2.1.5 (108)

Report generated 6 januari 2015 09:22:34 CET

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

20 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:2:50

Disk Information: ℹ️

ST31000528AS disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (176.69 GB free)

APPLE SSD TS256C disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (202.54 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple Inc. iPhone

Apple, Inc Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

LaCie Rugged Mini USB 3.0 1,5 TB

EFI (disk3s1) <not mounted> : 210 MB

LaCie Mini (disk3s2) /Volumes/LaCie Mini : 1.50 TB (105.65 GB free)

LaCie LaCie Device 500,11 GB

disk2s1 (disk2s1) <not mounted> : 32 KB

Beeldschijf (disk2s3) /Volumes/Beeldschijf : 499.97 GB (10.20 GB free)

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 20

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]

Launch Daemons: ℹ️

[loaded] com.microsoft.office.licensing.helper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ℹ️

SharePointBrowserPlugin: Version: 14.0.0 [Support]

QuickTime Plugin: Version: 7.7.3

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.3.2

3rd Party Preference Panes: ℹ️

TechTool Protection [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

13% Google Chrome

5% WindowServer

0% fontd

0% mds

0% mds_stores

Top Processes by Memory: ℹ️

258 MB Google Chrome Helper

172 MB Google Chrome

150 MB mds_stores

86 MB Finder

64 MB WindowServer

Virtual Memory Information: ℹ️

17.41 GB Free RAM

2.13 GB Active RAM

463 MB Inactive RAM

1.46 GB Wired RAM

1.77 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Jan 6, 2015, 09:20:23 AM Self test - passed

Reply

Answer 12

justin-T

Level 2

216 points

Jan 6, 2015 4:53 AM in response to pieterkamp

Although it is passing the hardware test, it seems that it must be a hardware fault. As Linc pointed out earlier, Apple is paying for video card replacement for certain Macs and yours looks to be covered, however, they are replacing when the display shows very noticeable problems. I would call Apple and see if this is also the card but a different symptom. Described here:

iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support

Good luck

Reply