TinaD16
Level 1 (0 points)

Q: IPhone 5s updated to IOS 8.1.2.   Phone will no longer pair with a Ford Sync.

II've just updated my iPhone 5s to ios 8.1.2. The phone will no longer pair with the ford sync system in my car. There is no issue with the car as my husband can pair his samsung handset to the sync system.

 

When I try to pair the iPhone the sync system instructs me to search for ford sync on my phone. However my phobe won't find ford sync.

 

The bluetooth on my iphone is working as I can pair my phone to other Bluetooth devices in my home.

 

any suggestions would be appreciated.

 

thanks.

iPhone 5s, iOS 8.1.2, Ford Sync

Posted on Jan 1, 2015 3:06 AM

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TinaD16

Q: IPhone 5s updated to IOS 8.1.2.   Phone will no longer pair with a Ford Sync.

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Jan 2, 2015 9:19 AM in response to TinaD16
    Community Specialists
    Jan 2, 2015 9:19 AM in response to TinaD16

    Hi TinaD16,

     

    Welcome to the Apple Support Communities!

     

    I understand the frustration when such a useful feature as connecting to your car’s Bluetooth stereo is not working as you would expect. There may be a few different troubleshooting steps I would recommend in this situation. Please read over and work through the troubleshooting steps included in the attached article to help resolve this situation.

     

    Get help using your iPhone, iPad, or iPod touch with your car stereo - Apple Support

     

    Have a great day,

    Joe

  • by caitdanyelle,

    caitdanyelle caitdanyelle Jan 2, 2015 2:35 PM in response to joe_7399
    Level 1 (0 points)
    Jan 2, 2015 2:35 PM in response to joe_7399

    I am having the same exact issue, except with a Hyundai Veloster, and I'm wondering what I should do after I have tried all of the troubleshooting options... My iPhone 5c will connect to the bluetooth and stay connected for a few seconds and then it doesn't register with the system. It causes my touchscreen to freeze and constantly reads "initializing bluetooth handsfree." My husband's Commando, on the other hand, connects just fine and will stay connected, play music, and even sync the contacts... It's very frustrating when you purchase a brand new car that has the handsfree system only to learn that you can't use it...even after you spend hours on the phone with Hyundai troubleshooting the issue, to no avail....

  • by TinaD16,

    TinaD16 TinaD16 Jan 18, 2015 3:32 AM in response to joe_7399
    Level 1 (0 points)
    Jan 18, 2015 3:32 AM in response to joe_7399

    i've tried all steps and today I reset the phone to its factory settings. It still won't sync with Ford Sync!! i give up!! Time to shop around for a new phone.