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How come im getting an email to reset my password but im not getting an email to reset my security question?

How come im getting an email to reset my password but im not getting an email to reset my security question?

i Need to make a purchase but apple support is not giving me a solution to solve my problem...

iOS 8.1.2

Posted on Jan 1, 2015 8:21 AM

Reply
1 reply

Jan 2, 2015 11:16 AM in response to gugabe

Hello gugabe,


If you can't send a reset security questions email, please contact Apple Support as shown below.


If you can't reset your security questions

If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.


If you forgot the answers to your Apple ID security questions - Apple Support


Thanks for using the Apple Support Communities!


Cheers,

Alex H.

How come im getting an email to reset my password but im not getting an email to reset my security question?

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