Q: iTunes sign in does not work

I am trying to sign into iTunes. When I put in my apple ID and password, it states my account has not been verified. When I click the option to send me an e-mail to complete the verification process, the e-mail never arrives. When I choose the option to answer security questions, it does not recognize my info. How can I log in to my iTunes account? I have tried this from my iPhone 6 and from my MacBook Pro.

Posted on Jan 1, 2015 10:46 AM

I have this question too

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by alex_h1,

alex_h1 Jan 2, 2015 12:47 PM in response to GabeMac14
Community Specialists

Jan 2, 2015 12:47 PM in response to GabeMac14

Hi GabeMac14,

To troubleshoot this issue where you have not received your Apple ID verification email, I'd like you to please follow the steps in the article below.

If you didn't receive your verification or reset email - Apple Support

Take care,
Alex H.
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Q: iTunes sign in does not work

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