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Jan 3, 2015 6:49 AM in response to ANatalPRby norm123,Hello ANatalPR,
It sounds like that the videos need to be formatted for the right resolution. To do that select the video and go to the drop down menu File > Create New Version > Create iPod or iPhone Version and then sync the newly created file and it should play.
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
http://support.apple.com/en-us/HT203180
Take it easy,
-Norm G.
