Q: Display screen

My iPhone 6 works, in that it rings, but I can't do anything because the screen is just dark grey. Any suggestions on how to get the display screen back?

iPhone 6, iOS 8.1.1

Posted on Jan 1, 2015 5:58 PM

I have this question too

Q: Display screen

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by alex_h1,Helpful

alex_h1 Jan 3, 2015 8:30 AM in response to Golden Lilly
Community Specialists

Jan 3, 2015 8:30 AM in response to Golden Lilly
Hello Golden Lilly,

If your iPhone's display is only showing a black screen, then please follow the steps outlined below.

If you see a solid color screen (black, white or blue)
Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it's plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

Thanks for using the Apple Support Communities!

Cheers,
Alex H.
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by Golden Lilly,

Golden Lilly Jan 3, 2015 2:10 PM in response to alex_h1
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Jan 3, 2015 2:10 PM in response to alex_h1

Thanks for the idea. I ended up taking the phone to the Apple store after spending quite a bit of time online chatting with Apple tech. The Apple store did some checking and said it was a hardware problem. They gave me a new phone!
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Q: Display screen

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by alex_h1,★Helpful

If you see a solid color screen (black, white or blue)

by Golden Lilly,

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by alex_h1,Helpful