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busdriverandy

Q: Why can't I find my air drop printer on any of my apple devise's

I can't find my Air Drop printer on any of my Apple devises any ideas

Posted on Jan 2, 2015 12:51 AM

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Q: Why can't I find my air drop printer on any of my apple devise's

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  • by norm123,

    norm123 norm123 Jan 3, 2015 11:02 AM in response to busdriverandy
    Community Specialists
    Jan 3, 2015 11:02 AM in response to busdriverandy

    Hi busdriverandy,

     

    I would make sure that you are on the same Wi-Fi networks for all your devices and check to make sure that the printer does not need attention, like more paper or ink is low. Take a look below for the troubleshooting options for AirPrint.

     

    About AirPrint

    http://support.apple.com/en-us/HT201311

     

    If you're unable to print

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

     

    1. Make sure your printer has paper, and enough ink or toner installed.
    2. Make sure your printer is connected to the same Wi-Fi network as your iOS device.
    3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
    4. Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.
    5. Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.

     

    Take it easy,

    -Norm G.