D215675R
Level 1 (0 points)

Q: My keychain Sync verification text goes to an old phone

I am trying to verify my Keychain account but my original phone is no longer used by me as it was a business phone. please advise how to change the original contact details on Keychain.

MacBook Pro with Retina display

Posted on Jan 2, 2015 6:34 AM

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D215675R

Q: My keychain Sync verification text goes to an old phone

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  • by braden85,

    braden85 braden85 Jan 3, 2015 1:34 PM in response to D215675R
    Community Specialists
    Jan 3, 2015 1:34 PM in response to D215675R

    Hi D215675R,

     

    I see that you are having some difficulty accessing your iCloud Keychain because your phone number has changed. I have an article that will help you address this issue and it can be found below:

     

    Get help using iCloud Keychain - Apple Support

    http://support.apple.com/en-us/HT203783

    I'm not receiving the verification code via SMS.

    1. Make sure that you have a strong cellular network connection on your phone.
    2. Make sure that your phone number can receive SMS messages. You can do this by asking someone to send you a text message.
    3. Make sure that the correct phone number is associated with your account:
      • In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Account > Keychain. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
      • In OS X Mavericks v10.9, choose Apple () > System Preferences. Click iCloud, then click Account Details. Make sure the phone number under Verification number is correct. If not, enter another phone number.

     

    If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help completing iCloud Keychain setup.

    Thanks for coming to the Apple Support Communities!

     

    Cheers,

     

    Braden