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Jan 4, 2015 6:53 AM in response to norwestuserby judysings,Hi norwestuser,
Welcome to the Support Communities! Are you using an iMac, a MacBook or an external SuperDrive CD/DVD player? The troubleshooting steps below provide general steps to take for all of these. The first step is to determine if this is happening to a specific CD or any CD or DVD you insert into the drive. Click on the link for more details.
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
http://support.apple.com/en-us/HT201788Accepts discs but they don't mount or are automatically ejected
- Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
- Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
- Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
- Reset the System Management Controller (SMC).
- Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
- If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
I hope this information helps ....
- Judy
