TinBum262
Level 1 (4 points)

Q: My iPad cannot 'see' my gmail account in Mail but can see it in a google Mail app that I have installe. How do I restore access to my mail through the main Mail account?

I am unable to access my gmail account through 'Mail' and have had to instal the Google Mail app on my iPad in order to see my latest e.mails.  I lost access about 7 days ago after I carried out some housekeeping on the iPad and I think I have inadvertedly switched something off.  Request help in restoring access to my e.mail account through 'Mail'.

iPad 2, iOS 8.1.2

Posted on Jan 2, 2015 10:46 AM

by bobby_d,Solvedanswer
bobby_d bobby_d
Level 3 (770 points)
A:

Hello TinBum262,

 

After reviewing your post, I have located an article that can help with Gmail accounts in iOS. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:

 

Gmail account cannot get or send email in iOS - Apple Support

 

If you see an alert

Alerts you might see on your iOS device when you try to check or send messages in Gmail include:

  • "Cannot Get Mail. The connection to the server 'imap.gmail.com' failed."
  • "Cannot Send Mail. The connection to the server 'smtp.gmail.com' failed."
  • "The username or password for [account] is incorrect."
  • "Could not connect using SSL. Would you like to try setting up the account without SSL?" If you select “yes” repeatedly, a message appears saying, "Cannot Get Mail. The connection to the server 'imap.gmail.com' failed.” 
  • “The mail server “gmail.com” is not responding. Verify that you have entered the correct account info in Mail settings.”
  • “The IMAP server 'imap.gmail.com' is not responding. Check your network connection and that you entered the correct information in the 'Incoming Mail Server' field.”

If you see any of these messages, follow these steps. After each step, check to see if you fixed the issue.

  1. Make sure your device is connected to the Internet by opening Safari and visiting www.apple.com.
  2. If you have other email accounts on your device, try to send and receive email from those accounts. If your Gmail account is the only one with the issue, fill out an unlock form, which proves your identity.
  3. Remove your Gmail account from your device and add it again: Tap Settings > Mail, Contacts and Calendars > Add Account > Google. Enter your account information.

 

Get more help

If you have 2-Step verification enabled on your Google account, you'll need to generate an App Password to use with your iOS Device.

For more help sending or receiving Gmail, follow this Google support article. You can also visit Google support articles for downloading and sending mail.

 

Thank you for contributing to Apple Support Communities.

 

Cheers,

BobbyD

Posted on Jan 4, 2015 6:38 AM

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TinBum262

Q: My iPad cannot 'see' my gmail account in Mail but can see it in a google Mail app that I have installe. How do I restore access to ... more

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  • Helpful answers

  • by bobby_d,Solvedanswer

    bobby_d bobby_d Jan 4, 2015 6:38 AM in response to TinBum262
    Level 3 (770 points)
    Jan 4, 2015 6:38 AM in response to TinBum262

    Hello TinBum262,

     

    After reviewing your post, I have located an article that can help with Gmail accounts in iOS. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:

     

    Gmail account cannot get or send email in iOS - Apple Support

     

    If you see an alert

    Alerts you might see on your iOS device when you try to check or send messages in Gmail include:

    • "Cannot Get Mail. The connection to the server 'imap.gmail.com' failed."
    • "Cannot Send Mail. The connection to the server 'smtp.gmail.com' failed."
    • "The username or password for [account] is incorrect."
    • "Could not connect using SSL. Would you like to try setting up the account without SSL?" If you select “yes” repeatedly, a message appears saying, "Cannot Get Mail. The connection to the server 'imap.gmail.com' failed.” 
    • “The mail server “gmail.com” is not responding. Verify that you have entered the correct account info in Mail settings.”
    • “The IMAP server 'imap.gmail.com' is not responding. Check your network connection and that you entered the correct information in the 'Incoming Mail Server' field.”

    If you see any of these messages, follow these steps. After each step, check to see if you fixed the issue.

    1. Make sure your device is connected to the Internet by opening Safari and visiting www.apple.com.
    2. If you have other email accounts on your device, try to send and receive email from those accounts. If your Gmail account is the only one with the issue, fill out an unlock form, which proves your identity.
    3. Remove your Gmail account from your device and add it again: Tap Settings > Mail, Contacts and Calendars > Add Account > Google. Enter your account information.

     

    Get more help

    If you have 2-Step verification enabled on your Google account, you'll need to generate an App Password to use with your iOS Device.

    For more help sending or receiving Gmail, follow this Google support article. You can also visit Google support articles for downloading and sending mail.

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,

    BobbyD

  • by TinBum262,

    TinBum262 TinBum262 Jan 4, 2015 8:34 AM in response to bobby_d
    Level 1 (4 points)
    Jan 4, 2015 8:34 AM in response to bobby_d

    Thanks very much.  I have deletteed my account and reinstated afresh and I now have up to date access. Thank you for the advice.  Tinbum262

  • by bobby_d,

    bobby_d bobby_d Jan 4, 2015 10:03 AM in response to TinBum262
    Level 3 (770 points)
    Jan 4, 2015 10:03 AM in response to TinBum262

    TinBum262,

     

    Happy I could help!

     

     

    Cheers,

    BobbyD