Jim Ciancia

Q: Syncing iPhone 6

When attempting to sync my iPhone 6 running iOS 8.1.2, iTunes 12.0.1.26 and OS X 10.10.1, I get the following message right as it starts step 6 of 6: "Attempting to copy to the disk "Macintosh HD" failed. You do not have enough access privileges for this operation." It then seems to stall and never finish step 6. What does this message mean and, why does it stall? It happens whether I sync OTA or tethered directly to my computer.

iPhone 6, iOS 8.1.2

Posted on Jan 2, 2015 5:09 PM

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Q: Syncing iPhone 6

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  • by judysings,

    judysings judysings Jan 4, 2015 9:34 AM in response to Jim Ciancia
    Community Specialists
    Jan 4, 2015 9:34 AM in response to Jim Ciancia

    Hi Jim,

    Happy New Year!  What are you trying to sync between your iPhone and your Mac?  It sounds like there is a permissions issue with your main hard drive on the Mac.  

    Back up your iPhone to iCloud and your Mac with Time Machine before troubleshooting.

    On your Mac, try starting up in Safe Mode and repairing permissions using the Disk Utility app to see if this resolves the issue.  

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support
    http://support.apple.com/en-us/HT203176

     

    Try Safe Mode

    If you're using Mac OS X 10.2 or later, you can start up your computer in Safe Mode, which includes an automatic disk check and repair. If you're using Mac OS X 10.1.5 or earlier, skip to the next section. A Safe Boot, which starts up your computer into Safe Mode, might allow you to start up your computer successfully. To do this, follow these steps:

    1. Start up in Safe Mode.
    2. After the system has fully started up, restart your computer again normally.

     

    If your Mac successfully restarts, the issue should be resolved. If the issue continues, try using Disk Utility.

     

     

    Use these steps to use the Disk Utility app to verify or repair a disk.

    1. If you're using OS X Lion or later, start the computer from Recovery System or Internet Recovery. If you're using an older version of OS X and your computer came with a Mac OS X Install disc, insert the installation disc and restart the computer while holding the C key instead.
    2. When your computer finishes starting up, choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Startup Disk (usually named "Macintosh HD").
    6. Click Repair. Disk Utility checks and repairs the disk.

     

    Tip: With Mac OS X v10.6 and earlier, always start up your computer from an Install or Restore disc when using Disk Utility to verify or repair your startup volume. Otherwise, you might see some disk error messages.

     

    It's also possible there is an issue with your iTunes Music folder on the Mac.  If the two steps above don't resolve the issue, try this:

    iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
    http://support.apple.com/en-us/TS1277

     

    I hope this information helps ....

     

    - Judy

  • by Jim Ciancia,

    Jim Ciancia Jim Ciancia Jan 5, 2015 12:58 PM in response to judysings
    Level 1 (0 points)
    Jan 5, 2015 12:58 PM in response to judysings

    Thanks, Judy. I tried to repair my disk (It turns out it needed it!) but, it didn't fix the syncing problem. While I am familiar with UNIX commands, I didn't want to attempt it. I might bring it in to my local Apple Store and see what they can do.

     

    Thanks again and, Happy New Year to you too!!

     

    - Jim

  • by Jim Ciancia,

    Jim Ciancia Jim Ciancia Jan 6, 2015 8:03 AM in response to judysings
    Level 1 (0 points)
    Jan 6, 2015 8:03 AM in response to judysings

    Hello again, Judy!

     

    I just wanted to update you... We decided to restore the phone to see what would happen and, that fixed it!! It syncs properly now with no errors or locking up. Thanks again for your input!

     

    - Jim

  • by judysings,

    judysings judysings Jan 6, 2015 11:38 AM in response to Jim Ciancia
    Community Specialists
    Jan 6, 2015 11:38 AM in response to Jim Ciancia

    Hi Jim,

    I'm happy to hear your iPhone is syncing properly after a restore.  If you get any more error messages regarding your MacIntosh HD or User Account permissions, etc., let one of our online technical advisors look into it for you.  Here's the link to initiate that service:

     Apple - Support - Product Selection
    https://getsupport.apple.com/GetproductgroupList.action

    All the best to you in 2015!

    - Judy