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Helpful answers
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Jan 3, 2015 6:05 AM in response to Edward Staines1by Mike Sombrio,Can you use Internet Recovery by starting while holding Command-Option-R to reinstall the original OS? OS X: About OS X Recovery - Apple Support
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Jan 3, 2015 6:30 AM in response to Mike Sombrioby Edward Staines1,This takes me to the same screen as before: install OS X Mavericks where I get the same message - This item is temporarily unavailable. Try again later'
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Jan 3, 2015 7:14 AM in response to Edward Staines1by Mike Sombrio,Is your macbook air one that required a firmware update to reinstall fron the internet? Computers that can be upgraded to use OS X Internet Recovery - Apple Support
I did a search and found this thread this item is temporarily unavailable
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Jan 3, 2015 8:01 AM in response to Mike Sombrioby Edward Staines1,My MacBook Air is 2009 and not applicable for a firmware update.
I have read some info that suggests the way to re-install the OS is to create a bootable drive of the relevant OS. I have tried this with a bootable version of Mountain Lion on a USB drive, and re-booted from there. The status gets about 25% and then a grey 'no entry' image appears and nothing more happens suggesting Mountain Lion is not the correct OS.
Can you suggest which OS version I need to boot from and where I can find that version please?
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Jan 3, 2015 9:34 AM in response to Edward Staines1by Mike Sombrio,I'm not familiar with MacBook Air so I don't know how Apple provided OS X for reinstall? EveryMac says that the original version on the 2009 MBA was 10.5.7
With no app store available that that time how was the software provided?
Might just be best to take in it to the nearest Apple Store and let them reinstall the original OS
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Jan 3, 2015 11:00 AM in response to Mike Sombrioby Edward Staines1,Thanks Mike. I think this MacBook Air would have come with physical reinstallation disks (even though there is no internal DVD drive), but these would have been discarded a while ago given it was last running 10.9.5.
I am surprised that I am unable to simply re-install the last version of OS X. Before I resort to taking to an Apple Store, and that I made some progress creating a bootable disk (see last reply), can you suggest any version of OS X - and where to locate it - that may work for a bootable disk?
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Jan 3, 2015 1:13 PM in response to Edward Staines1by Mike Sombrio,I guess you know now that you shouldn't have thrown those discs away The original install disc 2 is required to run the Apple Hardware Test and when you're selling a mac you're required to install the original OS.
The only option I know for you is to order either a replacement set of original install discs, which you should provide to the new owner, or a retail Snow Leopard disc. I'm not aware of any download options that are legal.
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Jan 3, 2015 2:33 PM in response to Mike Sombrioby Edward Staines1,Thanks again Mike. Is this 100% accurate advice that I need the ORIGINAL disks from 6 years ago, even though I have updated/upgraded the system software every time? I don't understand why I cannot re-insatall the system to it's last update.
Snow Leopard install disks are £14 - not a problem, but will they solve my problem 100%?
Thanks again.
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Jan 3, 2015 3:12 PM in response to Edward Staines1by Mike Sombrio,★HelpfulWhy in your particular case you can't install the last working OS I don't know, other than it is no longer available. I DO know that if you did that and then sell the macbook the new user wouldn't be able to upgrade because the OS download is registered to your Apple ID. I believe in our user agreement somewhere we agree to reinstall the original OS before selling the machine.
What you SHOULD do, is to reinstall the original OS and provide the new owner with the install discs and an unregistered mac just like you got it from the factory....thus the term factory reset.
Buying a snow leopard retail disc will (should) install on your macbook using either an external drive or remote disc from another computer.
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Jan 4, 2015 1:32 AM in response to Mike Sombrioby Edward Staines1,Thanks again Mike. I will check with Apple that the Snow Leopard disks will work.