Forgotten Security Questions.

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Level 1

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Forgotten Security Questions.

I tried to purchase an album from iTunes using a voucher and it required me to put in my security questions. I am trying to reset my security questions and the link to send a rescue email is not appearing and I have forgotten the answers to them and I've tried just about everything I can on all my devices and the link isn't coming up on any of them. I have tried doing it on two pc's, Mac, ad iPhone. does anybody have any information that would be able to help me. would be much appreciated.

iPhone 4

Posted on Jan 3, 2015 4:58 AM

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Answer 1

bobby_d

Level 3

851 points

Jan 4, 2015 12:58 PM in response to leigh20m

Hello leigh20m,

If you have not received the reset email, you can follow the steps listed in the following article. The article may help you resolve this issue so you can use your account:

If you didn't receive your verification or reset email - Apple Support

Not sure where that email was sent? Here are some tips to help you find it.

When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account. If you can't find the email after we send it, these steps can help.

Search for the email

We'll send the email from "Apple," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.

Make sure you're checking the correct email account

If you're looking for a password reset email, make sure you're checking the correct email inbox. It will either be your primary Apple ID email address or a separate rescue email address that you added to your account.

If you're looking for a verification email, you can sign in to My Apple ID and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it and send another verification email.

Resend the email

To resend a reset email, repeat the steps to reset your password or security questions, and we'll send an email to your rescue or primary Apple ID email address.

To resend the verification email, go to My Apple ID, select Manage your Apple ID, then sign in. Click Resend next to the email address that you want to verify, and we'll send an email to that address.

Make sure that you're getting email

If you're not getting any email, you might need to contact your email service provider for help. You can also use these steps to get help receiving email at OS X Mail or an iCloud email address.

Contact us

Go to System Status and see if Apple ID is available. If you still can't find the reset email or verification email, contact Apple Support.

Thank you for contributing to Apple Support Communities.

Best,

BobbyD

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