I just bought an iPhone after not having one for a while. I have to verify my payment details but I have a new card, and I lost the old one so I can't do it with that, but it won't let me change my card details till I verify my old ones. Is there a way around this so I can use my account again?
iPhone 5, iOS 8.1.2
Hello RachaelHughes,
Not being able to modify your account can certainly be frustrating. I have located a helpful article that may assist you in updating your payment information:
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Get help
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
- If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
- If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
- If your previous payment wasn't accepted, you might need to change your payment information.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
Verify card details, no longer have that card.
